Usman Nizam

Results-driven Marketing & Operations Specialist with 10+ years' experience driving brand growth, customer relationships, and streamlining fulfillment processes. Skilled in online order management, customer relationship management, administration, and team leadership. Adept at optimizing ecommerce processes to improve performance and multi-platform content management to drive revenue.

E-Commerce Supervisor - Iqbal Foods Inc. - Toronto, ON

(2019-03)

• Oversee end-to-end online order fulfillment, ensuring all customer orders and special requests are met accurately and efficiently.
• Collaborate with multiple departments (warehouse, logistics, purchasing, and marketing) to ensure timely fulfillment and maximize revenue opportunities.
• Communicate with customers via phone and chat to confirm order details, address concerns, and ensure a seamless buying experience.
• Coordinate and schedule delivery routes and drivers, ensuring efficient logistics and customer satisfaction across Canada.
• Handle escalated customer issues and convert dissatisfied customers into repeat clients through proactive problem-solving and empathy-driven service.
• Work closely with 3PL (third-party logistics) partners to ensure smooth delivery and resolution of shipping issues.
• Identify opportunities to improve internal processes and website usability, collaborating with tech and marketing teams to enhance overall user experience.

Inventory Clerk - IFTO Inc. - Toronto, ON

(2014-07 - 2019-03)

• Processed 100+ inbound/outbound inventory transactions daily, improving accuracy and vendor compliance.
• Initiated a weekly priority inventory report adopted by management, increasing procurement efficiency.
• Improved stock rotation and quality control, reducing waste and shrinkage by 50%.

Key Holder - Dollarama - Toronto, ON

(2013-12 - 2014-07)

• Promoted within one month to Key Holder, supervising staff and store operations.

Flow Operations Clerk - Loblaw Supermarkets - Toronto, ON

(2012-12 - 2014-07)

• Maintained stock accuracy across multiple departments and executed 200+ weekly price revisions.

Admin Clerk - Toronto Community Housing Corporation - Toronto, ON

(2013-02 - 2013-06)

• Provided frontline support for rental applicants, assisting over 30 daily clients across phone and in-person interactions.
• Processed and entered 300+ applications monthly into MAWL with high accuracy.
• Increased applicant outreach by calling 80+ waiting list applicants weekly, exceeding previous averages by 30%.
• Supported applicants in preparing documentation for unit applications, selections, and move-in scheduling.
• Assisted the Relocation Team at Regent Park and Alexandra Park tenant relocation project meetings.

Assistant Marketing Manager - PCH Holdings PLC

(2011 - 2012)

• Supervised the group marketing department, managing marketing plans of five subsidiaries and over a dozen brands, including Microsoft, Intel and Samsung.

Marketing Assistant - PCH Holdings PLC

(2007 - 2011)

• Assisted with marketing efforts of group subsidiaries, ensuring quarterly KPI targets are met

Sales & Marketing Assistant - PCH Holdings PLC

(2005 - 2007)

• Achieved over 60% of quarterly sales targets, promoting enterprise solutions to public and private sector organizations.

Professional Diploma - Marketing - Chartered Institute of Marketing (2010)