E-Commerce Supervisor - Iqbal Foods Inc. - Toronto, ON
(2019-03)
- Oversee end-to-end online order fulfillment, ensuring all customer orders and special requests are met accurately and efficiently.
- Collaborate with multiple departments (warehouse, logistics, purchasing, and marketing) to ensure timely fulfillment and maximize revenue opportunities.
- Communicate with customers via phone and chat to confirm order details, address concerns, and ensure a seamless buying experience.
- Coordinate and schedule delivery routes and drivers, ensuring efficient logistics and customer satisfaction across Canada.
- Handle escalated customer issues and convert dissatisfied customers into repeat clients through proactive problem-solving and empathy-driven service.
- Work closely with 3PL (third-party logistics) partners to ensure smooth delivery and resolution of shipping issues.
- Identify opportunities to improve internal processes and website usability, collaborating with tech and marketing teams to enhance overall user experience.
Inventory Clerk - IFTO Inc. - Toronto, ON
(2014-07 - 2019-03)
- Processed 100+ inbound/outbound inventory transactions daily, improving accuracy and vendor compliance.
- Initiated a weekly priority inventory report adopted by management, increasing procurement efficiency.
- Improved stock rotation and quality control, reducing waste and shrinkage by 50%.
Key Holder - Dollarama - Toronto, ON
(2013-12 - 2014-07)
- Promoted within one month to Key Holder, supervising staff and store operations.
Flow Operations Clerk - Loblaw Supermarkets - Toronto, ON
(2012-12 - 2014-07)
- Maintained stock accuracy across multiple departments and executed 200+ weekly price revisions.
Admin Clerk - Toronto Community Housing Corporation - Toronto, ON
(2013-02 - 2013-06)
- Provided frontline support for rental applicants, assisting over 30 daily clients across phone and in-person interactions.
- Processed and entered 300+ applications monthly into MAWL with high accuracy.
- Increased applicant outreach by calling 80+ waiting list applicants weekly, exceeding previous averages by 30%.
- Supported applicants in preparing documentation for unit applications, selections, and move-in scheduling.
- Assisted the Relocation Team at Regent Park and Alexandra Park tenant relocation project meetings.
Assistant Marketing Manager - PCH Holdings PLC
(2011 - 2012)
- Supervised the group marketing department, managing marketing plans of five subsidiaries and over a dozen brands, including Microsoft, Intel and Samsung.
Marketing Assistant - PCH Holdings PLC
(2007 - 2011)
- Assisted with marketing efforts of group subsidiaries, ensuring quarterly KPI targets are met
Sales & Marketing Assistant - PCH Holdings PLC
(2005 - 2007)
- Achieved over 60% of quarterly sales targets, promoting enterprise solutions to public and private sector organizations.
