Vahid Younesi

• Experienced customer service professional with a proven track record in team leadership, administrative tasks, and conflict resolution.
•  Skilled in maintaining high standards through well-defined SOPs. Committed to quality work and continuous improvement.
• Studied as a car technician

• Assistant Manager | Sahar Bakery, Coquitlam

 Managed staff, planned and evaluated department activities.

 Oversaw food production and daily bakery operations.

 Recruited, trained, and maintained staff.

 Ensured compliance with safety regulations.

 Enforced quality and customer service standards.

• Restaurant Manager | Boz Bash Restaurant, Lalejin (2015-2018)

Responded to inquiries, upselling appetizers, beverages, and desserts.

 Coordinated with kitchen staff for timely order preparation.

 Maintained high guest check averages through suggestive selling.

 Informally recognized as Lead Server for mentoring new staff.

• Customer Service Representative | Morvarid Window (2013-2014, 2019-2024)

Investigated and resolved service issues.

 Managed customer accounts and processed applications.

 Developed departmental goals and supervised the team.

 Maintained records of interactions and followed up with customers.

Diploma in Building Design (Azad University, 2017) associate degree

(Army Service School, 2013) High School Diploma

(Shariaty High School, 2012)