Store Manager - MOS MOS - Toronto, ON
- Oversee daily café operations, ensuring smooth opening and closing procedures.
- Lead and support staff to maintain exceptional service and operational standards.
- Manage scheduling, inventory, and vendor relationships efficiently.
- Ensure compliance with health, safety, and sanitation regulations at all times.
- Recruit, train, and develop team members to promote performance and growth.
- Monitor sales and key performance indicators to identify areas for improvement.
- Implement cost control measures while maintaining product quality and customer satisfaction.
- Address customer inquiries and feedback promptly and professionally.
- Maintain a clean, organized, and welcoming environment for both staff and guests.
- Foster a positive workplace culture built on teamwork, accountability, and service excellence.
Inside Sales Associate - ACCENTURE - St. Catharine's, ON
(2023-01 - 2025-12)
- Maintained and grew sales relationships with existing clients
- Identified and solicited potential clients
- Assessed clients' needs, recommend or assist in the selection of appropriate services, and negotiated prices or other sales terms
- Provided input into product design where goods or services must be tailored to suit clients' needs
- Developed sales presentations, proposals, or other materials to illustrate benefits from use of good or service
- Estimated costs of services
- Prepared and administer sales contracts and maintain customer records
- Consulted with clients after sale to resolve problems and to provide ongoing support
- Troubleshoot technical problems related to equipment
- Developed and maintained technical product or service knowledge to explain features to clients and answer questions about goods or services
- Developed, implement and report on sales strategies to achieve business goals
- Assessed market conditions and competitors' activities and develop an awareness of emerging markets and trends
- Worked in partnership with other technical staff and sales specialists.
Sales Operations Supervisor - FRESHCO - Niagara Falls, ON
(2022-01 - 2023-12)
- Oversee daily operations of the sales department in a grocery store environment, supervising and coordinating sales staff, ensuring efficient and effective customer service.
- Monitor inventory levels and coordinate replenishment to meet customer demand.
- Train and mentor sales associates on product knowledge, sales techniques, and customer service standards.
- Collaborate with store management to achieve sales targets and operational goals, ensuring compliance with store policies, procedures, and safety regulations.
Barista - STARBUCKS - Niagara Falls, ON
(2022-01 - 2023-12)
- Successfully applied multitask skills, working under pressure while meeting expectations.
- Complied with standards for merchandising, stocking, and storing product deliver high quality products and service.
- Listened carefully to client expectations ensuring quality on the provided service and product.
- Applied excellent professional and interpersonal skills and ability to work individually and within a team.
Front of the House Barista - AROMA ESPRESSO BAR - Niagara on the Lake, ON
(2021-01 - 2022-12)
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted new customers, recommended products based on solid understanding of individual customer needs and preferences and took orders.
- Operated espresso machines and commercial coffee brewers to create high quality beverages.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up to date on menu changes to help customers make food choices
