IT Helpdesk Engineer
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10 years experience in IT Helpdesk Engineer and Data Center Engineer roles.
Strong skills in providing technical assistance to end users and resolving software and hardware problems, focusing on delivering results.
-Provided technical support to end users through various channels
-Troubleshot and resolved software and hardware issues
-Installed and maintained hardware, software, and peripherals
-Collaborated with IT teams to address complex issues
-Maintained a knowledge base and delivered excellent customer service
-Executing procurement activities
-Supervised and led a team of IT help desk engineers
Bachelor's Degree in Computer Science
