Valeriia Oriekhova

Experienced in e-commerce and software development as a Technical Writer, Communication Specialist and Feedback Expert who helps users and explains how complex things work in simple words so they can quickly solve their problems.

I have extensive experience in technical writing, documentation, and release management. I have planned, researched, written, and edited various types of documentation, including user manuals, training documentation, and communication plans for software products and applications, including CRMs. I have also administered and maintained multiple marketplace help systems with over 2,000 articles, increasing user retention on pages by 50% and visits to over 1,000,000 per year.

In addition, I have led several successful projects, including the creation of a web application to translate the company's projects into different languages and the migration of the entire Help system to a new Zendesk platform. I have supervised a team of technical documentation specialists and developed strategies for the growth of the department.

I have also conducted regular analysis of web documentation in Google Analytics and provided recommendations for improvements based on the data. I have designed the style of release notes and app descriptions for various audiences and conducted manual testing of interface texts for correctness, compliance with the company's tone, UX, and UI.

Overall, my experience has allowed me to develop exceptional writing skills and strategic working methods, as well as the ability to coordinate and lead projects, analyze data, and provide recommendations for improvements.

Master's DegreeNational University, Kyiv, UkraineCommunications, Business and Writing EnglishSeneca College, Toronto, CanadaProject ManagementHumber College, Toronto, CanadaCopywriting and Creative writingriba.academy, Kyiv, UkraineTechnical writerPhiloSoftExpert in Microsoft OfficePrometric, Kyiv, Ukraine