Vedang Patel

Document Control Analyst - Green infrastructure partners - Toronto, ON

(2026-05)

Prepared and maintained technical reports, material testing records, and engineering inspection documentation.
Organized material testing and project records so information could be retrieved quickly for quality assurance, project reviews, and audits.
Digitized and distributed project documents to the right teams, keeping everyone working from current versions.
Monitored documents through review and approval workflows, following up on outstanding items to support timely deliverables.
Performed detailed quality checks on reports for required approvals, formatting, and completeness before distribution.
Reviewed submissions from subcontractors and consultants for missing information, flagging and returning incomplete documents for correction.
Tracked document status across multiple projects at once, prioritizing urgent requests to meet deadlines.
Kept revision histories clean by archiving superseded versions and making sure only current documents were in circulation.
Handled sensitive project records with accuracy and confidentiality while managing multiple deadlines.
Followed established document management procedures to keep project records consistent, traceable, and easy to retrieve.

Technical Support Specialist - Rogers communications - Greater Toronto Area, ON

(2024-06 - 2026-02)

Resolved mobile device, billing, account, and connectivity issues via phone and digital channels, consistently meeting CSAT, FCR, and productivity targets.
Diagnosed hardware, software, and configuration issues across iOS, Android, and Windows, guiding customers through real-time fixes.
Managed cases across multiple CRM and knowledge base systems, documenting resolutions for traceability.
Escalated complex issues to specialist teams with detailed context to prevent repeat troubleshooting.
Adapted communication style to each customer's technical comfort level to ensure solutions were understood.

Product Support Engineer - Sapphire software solutions - Ahmedabad, India

(2022-04 - 2024-03)

Reduced issue resolution time by 30% by diagnosing SaaS application problems using SQL, log analysis, and API testing tools.
Partnered with developers and QA teams to identify and resolve recurring bugs, improving release stability.
Performed API testing in Postman and supported regression testing to catch defects before deployment.
Investigated application and configuration issues systematically, from symptom to root cause.
Authored knowledge-base documentation that improved team troubleshooting speed.
Automated repetitive troubleshooting tasks through scripting, freeing time for complex support cases.

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