Veerpal Kaur

Customer-focused professional with Canadian retail leadership experience and a strong background in operations management, team supervision, and customer service. Proven ability to coordinate daily operations, supervise staff, assign priorities, and maintain efficient workflows in fast-paced environments. Extensive experience delivering exceptional customer service, resolving customer concerns, and building positive customer relationships.

Skilled in team leadership, employee training, coaching, onboarding, and supporting staff development. Strong knowledge of inventory control, merchandising, stock replenishment, store organization, and operational procedures. Experienced in administrative support, project coordination, documentation, and maintaining organized business operations.

Excellent communication and interpersonal skills with the ability to build collaborative relationships across diverse teams. Strong organizational, analytical, and problem-solving abilities with sound decision-making and conflict resolution skills. Highly adaptable professional with excellent time management skills, capable of managing multiple priorities while maintaining high standards of quality and efficiency.

Committed to continuous learning, operational excellence, and delivering outstanding customer experiences.

Assistant Team Leader at Dollarama (2025-05 – 2026-03)

• Supported daily store operations in a fast-paced retail environment.
• Assisted in supervising employees and coordinating daily work assignments.
• Delivered exceptional customer service while resolving customer concerns professionally.
• Coordinated inventory replenishment, merchandising, stock organization, and cashier support.
• Trained and onboarded new employees on company procedures and customer service standards.
• Maintained store presentation, operational standards, and workplace safety.
• Assisted management in achieving productivity, operational efficiency, and customer satisfaction goals.
• Supported opening and closing procedures while ensuring smooth daily operations.

Manager – Network & Telecom Engineering at Chahal Telecom (2022-01 – 2024-11)

• Managed telecommunications engineering projects from planning through implementation.
• Coordinated project schedules, operational priorities, documentation, and daily activities.
• Collaborated with multidisciplinary technical teams to ensure successful project delivery.
• Supervised project execution while maintaining quality standards and meeting deadlines.
• Identified operational challenges and implemented solutions to improve efficiency and productivity.
• Prepared technical reports, maintained project documentation, and monitored project progress.
• Strengthened leadership, communication, planning, and organizational skills while managing multiple priorities.

Master of Organizational Management in Organizational Management – Crandall University (2025-12)

Master of Electronics & Communication Engineering in Electronics & Communication Engineering – Sant Longowal Institute of Engineering & Technology (2021-03)