Veerpal Sidhu

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals. Adept at balancing workloads and multitasking. Exceptionally skilled at helping out with any tasks and completing objectives quickly. Effective problem-solver and critical thinker.

Embroidery Machine Operator - Metro Supply Chain Group - Brampton, ON, Canada

(2023-05 - 2025-05)

• Inspected finished products for quality and adherence to design specific customs.
• Monitored machine performance during production runs to ensure consistent output.
• Cleaned and maintained machines regularly to prevent downtime and ensure smooth operation.
• Operated computerized embroidery machine to complete work to order specification.

Customer Service Sales Representative - Rogers Wireless - Brampton

(2024-05 - 2025-01)

• Customer Inquiry Resolution: Answering questions regarding products, services, and financial issues like billing and payments.
• Account Management: Updating customer accounts, processing orders, managing cancellations, and maintaining detailed records.
• Delivered exceptional customer service through effective communication and problem-solving techniques.

Security Officer - Impact Security And Investigations - Winnipeg, MB, Canada

(2022-06 - 2022-12)

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and theft.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Checked and verified photo identification prior to granting facility access.

Cashier - City Pizza and Grill - Winnipeg, MB, Canada

(2020-11 - 2022-07)

• Processed customer orders and accurately handled payment transactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Managed daily cash transactions ensuring accuracy and efficiency.

Warehouse Associate - SCI Logistics - Mississauga, ON, Canada

(2019-07 - 2020-10)

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Performed inventory control, such as counting, and stocking merchandise.

Quality Checker - Create A Treat - Brampton, ON, Canada

(2018-09 - 2019-06)

• Documented findings from quality checks and reported discrepancies to supervisors.
• Conducted quality inspections on finished products to ensure compliance with safety and quality standards.

Computer Engineering Technician - Information And Computer Systems - Northern College of Applied Arts and Technology (2019-04)