Vi Lee

A highly organized and meticulous Administrative Professional with a strong background in record management, client services, and administrative compliance. I am seeking to apply my data integrity skills and detail-oriented approach to the Documentation Clerk role at BC Housing. Committed to maintaining exceptional accuracy in tenant documentation, processing income declarations, and supporting regional operations to contribute to BC Housing's mission of providing safe and affordable housing.

Self-employed - Pet Care Provider - Coquitlam, BC

(2025-03)

• Provided reliable, personalized pet-sitting services, ensuring pets' safety and well-being
• Managed client relationships and communication, fostering trust and repeat business
• Handled administrative tasks including scheduling, invoicing, and record-keeping independently
• Demonstrated strong problem-solving skills by addressing client needs

Credit Card Advisor - Royal Bank of Canada - Vancouver, BC

(2025-05 - 2025-09)

• Provide tailored advice to clients on credit card products, ensuring suitability on individual needs
• Handle high volumes of client inquiries with professionalism and accuracy
• Maintain up-to-date knowledge of banking procedures, compliance, and security requirements
• Build and maintain positive relationships with clients, contributing to client satisfaction
• Demonstrate strong organizational and multitasking skills in a fast-paced environment

Medical Office Assistant - The Skin Care Centre@ VGH - Vancouver, BC

(2024-06 - 2025-02)

• Greet and assist patients in a professional, friendly manner
• Schedule appointments and manage the office calendar
• Maintain accurate and confidential electronic medical records using Med Access EMR
• Manage and update physical chart notes for patient files
• Handle phone calls and respond to patient inquiries
• Process billing, insurance claims, and payment transactions
• Ensure all areas of the office are clean, organized, and well-maintained

Store Associate - CHA HOUSE - Coquitlam, BC

(2023-09 - 2024-12)

• Prepared and served beverages according to customer preferences and company standards
• Handle customer inquiries and resolve any issues in a timely manner
• Handled cash transactions and operated POS systems with precision
• Upsold additional menu items and encouraged customer loyalty through excellent service
• Ensure that the store is clean, organized, and well-maintained

Company Secretarial Assistant - CITIC Pacific Limited - Hong Kong

(2021-08 - 2023-06)

• Provided clerical and administrative support to team, including data entry, typing, and filing
• Handled company secretarial duties for listed company and its subsidiaries in HK and overseas
• Managed and organized company secretarial files, documents, and records
• Answered phone calls and responded to inquiries in a professional and courteous manner
• Performed data entry and maintained accurate records in databases and spreadsheets
• Assisted with scheduling appointments and meetings
• Supported follow-up actions for Compliance promotion under the Companies Ordinance

General Registration (Internship) - Companies Registry - Hong Kong

(2020-06 - 2020-07)

• Assisted in processing documents delivered under the Companies Ordinance by companies
• Performed additional tasks as directed by senior officers
• Collaborated with team members to ensure efficient completion of assigned duties
• Contributed to the maintenance of accurate records and documentation

BBA (Hons) - Corporate Governance & Compliance - THE HANG SENG UNIVERSITY OF HONG KONG (2019 - 2021)

Associate Degree - Hospitality Management - HONG KONG COMMUNITY COLLEGE (2017 - 2019)