Vickie Cintellus

Bilingual Customer Support & Administrative Specialist with over 20 years of experience in file management, client care, and administrative support within structured, regulated environments, particularly in real estate. Recognized for my thoroughness, organizational skills, discretion, and ability to deliver exceptional client and agent experiences.

School Secretary / Administrative Assistant at Conseil scolaire FrancoSud (2026-02 – Present)

• Provide front-desk reception, customer service, and administrative support for the school office
• Manage student records, attendance tracking, absences, and supporting documentation
• Maintain clear and efficient communication with parents, staff, and school administration
• Support document management and day-to-day administrative operations

Real Estate Administrative Assistant at Immo Assist (2022-12 – 2026-01)

• Processed and verified real estate transaction files for accuracy and completion
• Ensured compliance of all transaction documentation with regulatory standards
• Rigorously monitored timelines (financing, inspections, signatures)
• Managed and archived confidential transaction records
• Communicated effectively with lawyers/notaries, real estate agents, and clients
• Provided ongoing administrative support to real estate teams

Licensed Real Estate Broker at RE/MAX (2007-01 – 2023-05)

• Managed complete end-to-end client files for property buying and selling transactions
• Prepared legal documents, contracts, and regulatory filings
• Coordinated seamlessly with lawyers/notaries, home inspectors, financial institutions, and appraisers
• Delivered high-touch client service and concierge-level support
• Maintained strict administrative compliance and adherence to industry regulations

Sales Assistant at BMW Laval (2005-03 – 2006-10)

• Welcomed and guided clients upon arrival at the dealership
• Prepared monthly administrative reports and provided support to the sales team
• Assisted in organizing dealership events and managing showroom operations

Bus Driver at STM (Société de transport de Montréal) (2004-01 – 2005-03)

• Ensured safe transportation of passengers while adhering strictly to schedules and safety protocols
• Provided public information and customer service in high-volume environments
• Handled unexpected situations calmly and professionally

Attestation of College Studies (AEC) in Residential and Commercial Real Estate Brokerage – Collège immobilier du Québec

Attestation of College Studies (AEC) in Travel & Tourism – Collège April Fortier

High School Diploma (DES) – Antoine-de-Saint-Exupéry