Vehicle Assessor at Driving Force (2024-09 – Present)
- Review and process new work orders and asset inspections with precision to ensure top-tier service delivery.
- Assign and manage vendors for work orders, efficiently scheduling appointments and updating statuses to keep operations flowing smoothly.
- Collaborate with fleet maintenance personnel to ensure timely vehicle completion, delivering seamless communication regarding delivery and pick-up arrangements.
- Evaluate and approve vendor estimates, ensuring swift responses to customer notifications before work commences.
- Ensure accurate vendor check-ins and check-outs, maintaining high standards in inspections and work order updates.
- Review invoices meticulously, collaborating with the damage recovery team to navigate chargebacks effectively.
- Partner with the claims department to provide comprehensive documentation for customer billing, ensuring all details are handled with care.
- Build and maintain strong partnerships with preferred vendors to secure timely and cost-effective maintenance and repair services.
- Play a pivotal role in the annual review of preferred vendors, driving our commitment to excellence.
Management Associate I at Hertz Car Rentals (2022-06 – 2024-09)
Provided superior customer service and devised processes to boost long term business success and increased profit levels.
- Handling the dealership and retail business.
- Having active involvement in all facets of the business including sales, operations, customer service, fleet management.
- Increased customer satisfaction ratings by 25% in 6 months through process improvements.
- Achieved 10% increase in client retention in 3 months, driving revenue growth.
Sr Recruitment Executive at Peoplestrong HR Services Ltd (2018-05 – 2019-04)
- Fully responsible and single point of contact for Hiring Managers on all assigned requisitions. Collaborates with Manager and appropriate internal team members to ensure that adequate sourcing and screening support is provided based on requisition needs to meet client expectations.
- Responsible for talent attraction via dynamic sourcing strategies.
- Maintain and update Standard Operating Procedures for the HRIS on SAP Success Factors.
- Avg Open requisitions 18.
- Responsible for metrics and tracking via Success Factors applicant tracking system.
- (onsite Mahindra Heavy Engines)
HR Executive at Conneqt Business Solutions Ltd (2016-12 – 2018-05)
- Executed entire recruitment cycle, enhancing candidate experience and aligning talent with organizational needs.
- Responsible for contact center recruitment and selection services; assists with planning, organizing, promotion and arranging activities to support new initiatives; provide support for Talent Acquisition and Staff Relations programs.
- Responsible for contact center recruitment and selection services; assists with planning, organizing, promotion and arranging activities to support new initiatives; provides support for Talent Acquisition and Staff Relations programs.
- Screened resumes and created requisitions, maintaining new hire documentation and employee files to ensure compliance and ease of access.
