Victor Eric Guzman

Detail-oriented and results-driven IT professional with over a decade of experience in system analysis, ERP & POS implementation, RPA/IDP development, infrastructure maintenance, and technical consulting. Proven expertise in managing full-cycle software deployments, business process improvements, and end-user training across platforms such as SYSPRO, Microsoft Dynamics 365 Business Central, Odoo ERP, HRIS, and Magento. Demonstrated ability to bridge technical and business requirements for seamless digital transformation initiatives.

Project Manager - Nexbridge Technologies Inc. - Malolos, Bulacan, Philippines

(2025-08 - 2026-04)

• Defined project scope, elicited business requirements, and developed comprehensive project plans covering timelines, resource allocation, and budget forecasting.
• Led end-to-end implementation of Odoo ERP, including requirements gathering, business process analysis, system configuration, customization, data migration, integration, testing, UAT, user training, deployment, and go-live support.
• Managed the development and implementation of custom websites, coordinating with UI/UX designers and developers to translate business requirements into responsive, user-friendly, and functional web solutions; utilized Figma for design review and collaboration.
• Oversaw the implementation of HRIS solutions, covering employee information management, recruitment, personnel movement, time and attendance, leave management, payroll, performance management, and HR reporting.
• Oversaw day-to-day project execution, monitored milestones and deliverables, coordinated cross-functional functional, development, and QA teams, and proactively managed project risks, issues, and dependencies.
• Served as the primary point of contact for clients and stakeholders, providing project updates, facilitating requirements discussions, managing expectations, and resolving concerns throughout the project lifecycle.
• Facilitated Agile/Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives; used Jira and ClickUp for task management, ticket tracking, sprint monitoring, resource coordination, and project progress reporting.
• Managed UAT activities, including test planning, issue/defect tracking, coordination with users and technical teams, resolution monitoring, and validation of fixes prior to production deployment.
• Prepared project status reports, meeting minutes, risk and issue logs, project documentation, training materials, and post-project evaluations.
• Coordinated system deployment, user training, go-live activities, and post-implementation support to facilitate successful system adoption and transition to operations.
• Ensured ERP, HRIS, and custom web development projects were delivered according to agreed scope, timeline, requirements, and quality standards.

Application Consultant - Retail Software Associates - Pasig, Philippines

(2024-09 - 2025-02)

• Conducted in-depth business process analysis and gathered retail-specific requirements using Microsoft Dynamics 365 Business Central and LS Retail.
• Configured and customized ERP, LS Retail solutions for end-to-end retail processes; mapped client requirements into system functionalities.
• Led data migration projects and executed comprehensive testing of both standard and customized system features.
• Created detailed user manuals, test scripts, and standard operating procedures; facilitated user training and onboarding workshops.
• Provided hyper care and post-go-live support; documented lessons learned for continuous improvement.

Certified RPA & IDP Developer - Innomethods Inc. - Singapore

(2024-05 - 2024-09)

• Gathered automation requirements from clients via virtual meetings and performed deep dives into current business workflows.
• Developed RPA and IDP solutions using Electroneek to automate repetitive tasks and streamline intelligent document processing.
• Designed bot architecture and workflow diagrams ensuring scalability, maintainability, and auditability.
• Executed rigorous testing and debugging prior to production deployment; provided post-implementation optimization and user training.

ERP / Systems Manager - Wine Trade Asia Pte Ltd - Singapore

(2018-03 - 2024-04)

• Led end-to-end implementation, migration, and integration of ERP (SYSPRO), POS (Infrasys), and eCommerce (Magento) across 50+ retail sites.
• Oversaw API-based system integrations between ERP, POS, mobile ordering, and web platforms; enforced data integrity across all sites.
• Ensure ERP configurations, workflows, and modules are aligned with business needs.
• Ensure data integrity, security, and compliance within the ERP environment.
• Implemented routine system audits and testing procedures to identify bugs and validate post-patch fixes.
• Develop and maintain ERP policies, procedures, and documentation.
• Stay updated on new features, trends, and best practices related to ERP technologies.
• Manage project timelines, budgets, and resource allocation related to ERP initiatives.
• Administered Windows servers and SQL databases, performing periodic backups, patching, and disaster recovery testing.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of concerns.
• Performed advanced data analysis and ETL to generate actionable insights using Power BI and Zoho Analytics.
• Designed and maintained Crystal Reports for sales, inventory, and financial tracking.
• Generate reports, dashboards, and analytics to support management decision-making.
• Collaborated with third-party vendors and internal stakeholders to identify and resolve complex technical issues.
• Conduct user training and provide technical guidance to end-users.

Lead Implementor & Technical Consultant - Seven Rivers Inc. - Pasig, Philippines

(2013-07 - 2018-03)

• Delivered successful full-cycle SYSPRO ERP implementations for manufacturing and distribution clients.
• Facilitated requirements workshops and process reviews to map current workflows and design future-state solutions.
• Developed sandbox environments, led demonstration sessions, and managed implementation timelines ensuring high client satisfaction.
• Created comprehensive documentation including system manuals, UAT scripts, and issue logs for all implementations.
• Collaborated with developers and QA teams for solution customization and performance tuning; mentored junior consultants.

Human Resource Assistant - Forest Hills Golf & Country Club - Antipolo City, Philippines

(2011-07 - 2013-05)

• Post job vacancies, screen resumes, schedule interviews, coordinate applicants, prepare recruitment documents
• Maintain employee 201 files, contracts, IDs, personal information, and HRIS records
• Prepare pre-employment requirements, contracts, orientation materials, and coordinate new-hire onboarding
• Monitor attendance, tardiness, overtime, leave applications, and timekeeping records
• Prepare attendance/payroll inputs and assist with deductions, adjustments, overtime, and payroll validation
• Assist with SSS, PhilHealth, Pag-IBIG, and other statutory documentation in the Philippines
• Respond to basic employee concerns and assist with memos, notices, and disciplinary documentation
• Help maintain evaluation forms, performance records, and appraisal schedules
• Coordinate training schedules, attendance, materials, and training records
• Prepare headcount, attendance, recruitment, turnover, leave, and other HR reports
• Help ensure employee documentation and HR processes comply with company policies and Philippine labor requirements

Operations Manager - Al Nooras - Fujairah, United Arab Emirates

(2008-01 - 2011-03)

• Oversee day-to-day activities and ensure operational targets are achieved
• Investigate operational issues, determine root causes, and coordinate corrective actions
• Manage staffing, schedules, workloads, equipment, systems, and other operational resources
• Monitor operational expenses and identify opportunities to reduce costs
• Prepare management reports, dashboards, performance summaries, and operational updates
• Develop and maintain SOPs, workflows, policies, and operational documentation
• Coordinate with suppliers, contractors, service providers, and other external partners

EDP Staff (IT Department) - Contract - Nissan Motors - Balintawak - Quezon City, Philippines

(2006-06 - 2007-11)

• Encode, verify, update, and process business or operational data accurately
• Check information for completeness, accuracy, duplicates, and inconsistencies
• Enter and maintain customized internal systems
• Generate daily, weekly, and monthly operational or management reports
• Maintain master data and ensure records are properly updated
• Organize electronic and physical documents and maintain proper filing
• Assist employees experiencing basic system, data-entry, or application issues
• Review processed transactions and correct errors before final submission
• Work with Accounting, HR, Operations, IT, Sales, Warehouse, or other departments to resolve data issues
• Protect employee, customer, financial, and company information
• Follow established SOPs and data-processing procedures

Inventory/ Sales Clerk - Contract - Bizaare Superior Clothing - Quezon City, Philippines

(2003-02 - 2006-01)

• Monitor stock levels and ensure physical inventory matches system records
• Check incoming products against purchase orders, delivery receipts, and invoices
• Record and process items released, transferred, returned, or sold
• Conduct regular physical counts and investigate inventory discrepancies
• Encode and update products, quantities, prices, SKUs, and other information in POS systems
• Answer product inquiries, check availability and pricing, and assist customers with purchases
• Prepare daily/weekly/monthly sales and inventory reports
• Identify low-stock and fast-moving products and coordinate restocking with purchasing
• Process returned, damaged, defective, or incorrectly recorded products
• Maintain accurate records of sales and inventory transactions

Associate Degree - Computer System & Network Technology - AMA Computer Learning Center (2002)