Victor Yoki

I am a professional hotelier with years of experiences working with different international hotels. I am very passionate about human services which is what hospitality has given me over the years. I am dedicated to towards my job and I believe working with you will give me a great opportunity to utilize my skills in services and ensuring the success of your great establishment.

House keeper - Best western plus - North York, Toronto

(2025-02 - 2026-04)

• I ensure proper deep cleaning after guest check-out.
• I ensure amenities such as soaps, towels, coffee, shampoos etc are replaced are check out.
• I ensure the floor is mopped, the windows are shining, the bed is well set up and arranged, the bathroom is deeply cleaned and the service area is properly set up.
• I also work in public areas by cleaning the elevator, public restroom, hallways, hotel lobby to ensure the standard of the hotel is maintained.
• I check and empty trash containers and remove room service trays.
• I always follow the 'Do Not Disturb' signs, maintaining guest privacy and reporting lost but found items to the right authorities.
• I report maintenance issues like broken appliances, burnt out light, bad water control system etc to the management.
• I ensure proper attention to details, ensuring every corners is clean, amenities are aligned and properly placed.
• I interact with guests.

Laundry and house keeper - Schlegel village - Mississauga

(2024-07 - 2025-01)

• I manage the proper cleaning, drying, sorting, ironing of residents clothes.
• I ensure the proper use and maintenance of the washing and drying machines.
• I make sure the proper cleaning or washing agents is used.
• I track and manage laundry supplies and make sure they are well accounted.
• I check residents rooms for proper and deep cleaning.
• I give appropriate reports to the management in case of any maintenance required in the resident rooms.
• I also work in public areas like lobby, elevator, hallways, public washroom with proper time management.
• I understand most fabrics and know the right laundry detergent to be used.
• I pay attention to details and ensure residents needs are well attended to.

Service supervisor - Golden Tulip - Jericho, Ibadan, Nigeria

(2022-07 - 2024-03)

• I ensure staffs are properly trained for effective performance at work.
• I ensure guests feedbacks are addressed promptly and request fulfilled to the standard of the hotel.
• I ensure proper supervision of the daily activities such as check-ins/check-out, maintenance and ensuring the hotel premises are up to standard.
• I prepare reports about daily inventory supplies.
• I manage budgets while coordinating with the account department.
• I ensure daily reports of hotel activities to the management.
• I ensure all hotel policies like health protocols, personal hygiene, proper service management etc are well followed by all staffs.

House keeper - Best western plus - Iyakanku, Ibadan, Nigeria

(2018-05 - 2022-06)

• I ensure proper cleaning rooms.
• I clean public areas like lobby, public washroom, elevator and also clean management offices.
• I ensure amenities such as soaps, coffee, shampoos, towels etc are replaced after guest check out.
• I thoroughly clean and disinfect the toilet tubs, sinks and floors, ensuring a safe and clean room for incoming guests.
• I check and ensure trash containers are emptied and make sure room service trays are removed.
• I also endure proper information about the room is passed to the appropriate office.
• I check for any maintenance issue and report to the right maintenance department.

Second class - English and literature - University of Benin (2011 - 2015)