Victoria Adair
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About
I am an experienced, customer-focused professional with over 19 years of experience in retail, customer service, and team leadership. I have a strong background in cash handling, merchandising, inventory organization, problem-solving, and supporting daily store operations.
I am dependable, organized, adaptable, and comfortable working in fast-paced environments. I enjoy helping customers, working as part of a team, and ensuring tasks are completed efficiently and accurately.
I am currently seeking seasonal employment in the Welland area and am open to opportunities in retail, customer service, stocking, merchandising, and general store support. I am available weekdays from 9:00 AM to 2:00 PM or evenings from 5:00 PM to 9:00 PM.
I bring a positive attitude, a strong work ethic, and extensive hands-on experience, and I am ready to contribute to a team during the busy seasonal period.
Experience
Customer Service Associate
Canadian Tire — March 2023 to November 2024
- Assisted customers with product inquiries, returns, and exchanges in a busy retail environment.
- Processed cash, debit, credit, and mobile payments accurately.
- Resolved customer concerns professionally and efficiently.
- Supported cashiers and front-end operations during busy periods.
- Maintained clean, organized, and well-stocked store areas.
- Assisted with online orders, customer order records, and merchandise organization.
- Trained and supported team members when needed.
Canadian Tire — December 2005 to July 2022
- Supported daily front-end operations, helping ensure efficient customer service and checkout processes.
- Trained, mentored, and supported cashiers and customer service employees.
- Handled customer inquiries, returns, exchanges, and complaints.
- Operated cash registers and supported cash office and self-checkout activities.
- Assisted with stocking, merchandising, promotional displays, and inventory organization.
- Processed online orders, deliveries, and cancellations.
- Maintained a professional, welcoming shopping environment.
CIBC — June 2015 to November 2015
- Processed customer transactions accurately while following banking procedures.
- Assisted customers with account services, payments, and foreign currency exchanges.
- Balanced cash drawers and maintained accurate transaction records.
- Delivered professional customer service while handling confidential information.
Shoppers Drug Mart — April 2008 to August 2009
- Processed customer purchases accurately and efficiently.
- Assisted customers with questions, promotions, and product recommendations.
- Promoted the store loyalty program and informed customers about special offers.
- Set up sale tags and promotional displays.
- Restocked merchandise and maintained a clean, organized store.
Education
Business Diploma
Mohawk College
Graduated: 2011
Ontario Secondary School Diploma (OSSD)
