Victoria Aremu

My name is Victoria Aremu. I am a Nigerian living in Canada. I recently work with HGS as Customer Care Rep (Technical Support Agent). I began my career in Accounting, but as I came to Canada few months ago, my professional interests shifted to the health care industry.

I've always been skilled at bringing people together and working toward common goals. My experience successfully leading teams and managing stores led me to consider administration, and I've been building a career as a Social Worker for the last seven months. In my current role at HGS, the efficiency of the office has been a personal focus, especially concerning how to handle customers.

VICTORIA AREMU 

310 HEROLD ROAD, S7V 1H9

SASKATOON, SK, CANADA

CAREER OBJECTIVE  To work in an organization where my education and experience will be efficiently utilized for the growth of the organization while advancing my career.

 PROFESSIONAL SKILLS 

• Customer Relationship Mgt. • Excellent Communication • Problem solving • Interpersonal • Adaptability • Networking • Analytical • Attention to details • Decision Making • Collaborator
• Leadership

EMPLOYMENT HISTORY 

 HGS-Hinduja Global Solutions

Customer Relation Associate (December 2022 – Till date)

• Respond and engage customers in positive conversations that lead to a smooth resolution of concerns/queries in every call by focusing on the actual needs of the customer and services provided by the client.
• Working seamlessly with dual screens and multiple applications (more than 5 at a time) while responding to and resolving customer concerns, and keeping oneself upgraded on client products, and various internal and customer tools.
• Help customers understand issues with existing equipment and suggest upgrades or new equipment purchase/swap, where required, to improve the quality of service received. 

• Introduced 24-hour complaint management/resolution procedures in the organization. 
• Initiated and successfully resolved the conflict between the company and over 40 customers on a delayed project. 
• Part of the team that developed three ground-breaking products that increased company’s market share because of customers’ feedback. 

Assistant Business Manager

• Preparation and Presentation of Timely and Accurate financial report to the management.
• Internal and External Audit Function and Control Responsibilities.
• Treasury functions: Finance and Cash Management.
• Preparation Bank Reconciliation Statement and Reports.
• Formulation of Accounting Policies and Procedures
• Handling of petty cash
• Update and maintain office procedures.

ABM College, Canada (In view) Addictions and Community Service Worker

Institute of Management & Technology, Enugu, Nigeria HND Accountancy (2013) 

Certification

Food Safety 1st .com Certificate in Food Safe Level 1 (2022)

First Aid & Cpr Training Certificate in First Aid & Cpr (2022)

CPI Nonviolent Crisis Intervention CPI Blue Card (2023)

ABM College, Canada (In view) Addictions and Community Service Worker