Victoria Baker

Customer service professional with experience in retail, hospitality, and front-end operations. Demonstrates strong ability to build rapport, increase sales through upselling, and deliver efficient service in fast-paced environments. Knowledgeable in medical office procedures and administrative support. Recognized for strong communication, multitasking, and problem-solving skills. Certified in Smart Serve, First Aid/CPR, WHMIS, AODA, and Food Safety.

Volunteer - Georgian Triangle Humane Society - Collingwood, ON

(2026-07)

Volunteer - Collingwood Elvis Festival - Collingwood, ON

(2026-07 - 2026)

(2021 - 2026)

I had to take some time away from the workforce for personal reasons. Those circumstances have been resolved. I’ve recently completed additional training and volunteer work, and I’m very motivated and ready to return to steady employment.

Parking Attendant - 232 Productions - Toronto, ON

(2020 - 2020)

Bartender - Van Gogh - Toronto, ON

(2020 - 2020)

Covid Temperature Checker - LCBO Head Office (Adecco Assignment) - Toronto, ON

(2020-05 - 2020-07)

Server/Cashier - Culinary Search Group - Toronto, ON

(2017-09 - 2019-09)

• Delivered high-quality customer service in a fast-paced hospitality environment
• Increased revenue through upselling and promotion of featured items
• Processed cash, debit, and credit transactions accurately using POS systems

Cashier - McDonald’s - Markham, ON

(2012-08 - 2013-01)

• Managed high-volume transactions with accuracy and efficiency
• Promoted menu items and contributed to sales growth
• Balanced cash register and supported daily reconciliation

Food Counter Attendant / Cashier - Galaxy Cinemas - Collingwood, ON

(2010-02 - 2010-06)

• Provided customer service in a high-traffic entertainment setting
• Maintained inventory levels and ensured clean, organized work areas

Service Cashier / Night Receptionist - Michael Jackson GM Motor Sales - Collingwood, ON

(2007-08 - 2008-12)

• Coordinated front desk operations and scheduled service appointments
• Processed payments and maintained accurate financial records
• Applied knowledge of office procedures in a client-facing environment

Retail Sales Associate - Northern Reflections - Collingwood, ON

(2007-05 - 2007-08)

• Assisted customers with product selection, increasing sales through personalized service
• Supported merchandising and inventory management

Cashier - Zellers - Collingwood, ON

(2006-06 - 2007-06)

• Processed transactions, returns, and exchanges in accordance with company policies
• Maintained organized and efficient checkout operations

Cashier - Sporting Life - Toronto, ON

(2005 - 2006)

• Recognized as the best greeter of the year

Barista - Starbucks - Toronto, ON

(2004-01 - 2004-04)

• Prepared beverages and provided customer-focused service in a fast-paced setting

Front Counter Attendant - Tim Hortons - Collingwood, ON

(2003-01 - 2003-05)

• Served customers efficiently while maintaining food safety standards

PowerPoint Boost - Georgian College, Collingwood Campus (2026-07)

Intro to Office Admin - Georgian College, Collingwood Campus (2026-05 - 2026-07)

Diploma - Office Administration – Medical - Centennial College (2012 - 2016)

Hospitality Management Certificate (Short Course) - HWTC (2024-11 - 2024-11)

Bartending Diploma - Georgian College