Victoria Chan

Second Year PharmD Student at the University of Toronto

Pharmacy Student,EPE Student May 2024

Drug Store Pharmacy, No frills, Markham, Ontario

• Professionalism and effective communication with patients, for prescription counselling and OTC recommendations under pharmacist supervision; identifying interactions, side effects, and instructions
• Attention to detail and time management to accurately process, package, and dispense prescriptions/blister packs following the pharmacy safety guidelines/regulations
• Developed inter-professional skills communicating with physicians, dentists, and other healthcare professionals to clarify prescriptions and LU codes

• Professionalism and attention to detail to accurately refill and dispense prescriptions according to specific patient requirements, following pharmacy regulations
• Effective communication with patients, to determine if counselling is required by the pharmacist, as well as assisting with general questions, and ensuring patientconfidentiality
• Working in a fast-paced environment, developed multitasking skills to restock/organize daily deliveries, fill/dispense prescriptions, and answer incomingphone calls to maintain work-flow

Dr.Shekari’s and Associates, Scarborough, Ontario

• Experience in reception/administration, multitasking to ensure updated patient files on Revolution and Tab, insurance claim submissions and management of booking exams/specialist appointments
• Effective communication with patients during preliminary testing and scans, as well as co-workers to collaboratively improvepatient experience
• Leadership and problem-solving skills developed by training new co-op students, ensuring they could productively complete all tasksand assisted with any arisingissues

• Utilized anatomical knowledge, to provide patients with appropriate gowning procedures and knowledge to produce clear,unobstructed scans
• Managed calls to other departments and organized patient transport using strong communication skills, to effectively facilitate patient care
• Successfully prepared and designated patients to technicians, using effective time-management skills, decreasing waitingtime and maintaining workflow in a fast-paced environment
• Effectivity filed, scanned patient requisitions for electronic database and scheduled technician shifts, with administrative skillsto maintain department organization

Caregiver October 2017 – March 2020

Markham, Ontario

• Effectively interpreted behaviour of a student with autism, to meet their needs and developed communication skills, to maximize their comprehension and understanding
• Interpersonal skills used by adapting to the student's learning style/personalities to assist them, with patience and compassion

Doctor of Pharmacy (PharmD), Leslie Dan Faculty of Pharmacy September 2023 - Present

University of Toronto, Toronto, ON

• Pharmacotherapy 1
  • Integrate and apply general therapeutic information to patient cases, identifying drug therapy problems for patients with common conditions/diseases
  • Designed pharmacy care plans with specific end-points and monitory parameters
  •  GERD, osteoporosis, osteoarthritis, gout, anemia,PUD
• Medication Therapy Management 1
  • Developed patient interviewing skills using a systematic framework, during simulated patient encounters to conduction medication histories/reviews
  • Provided accurateand relevant medication-related education with a patient-centered approach
  • Interpreted and processed prescription orders (written and verbal), in addition to pharmaceutical calculations relatedto medication dispensing

University of Waterloo,Waterloo, ON September 2020 – May 2023

• Presidents Scholarship | 2020 | overall averagebetween 90 - 94%
• Don E. Irish Scholarship in Science | Highest weighted average, Year One Fall Term Honours Chemistry course and laboratory
  • Human Anatomy| 92%
    • Extensive anatomical knowledge of the muscle, bones, blood vesselsand nerves
    • Application of knowledge of the structure of the human body and its relationship to function
    • Chemical ReactionLaboratory 2 | 99%
      • Successfully applied theoretical knowledge to practice during labs, using manual dexterity, attention to detailand organization in a fast-paced environment
      • Effectively analyzed and reported experimental results, using written communication skills