Victoria Czachor

Reliable and customer-focused professional with experience in customer service, administration, dealership operations, sales, and team coordination. Organized, adaptable, and quick to learn, with strong communication and problem-solving skills.

Receptionist at Kitchener Honda (2024-06 – Present)

• Provide professional and welcoming customer service while assisting high volumes of dealership visitors and incoming inquiries.
• Coordinate communication between customers, sales, service, and other dealership departments to ensure efficient customer support.
• Process and organize vehicle licensing, ownership, and related dealership documentation with accuracy and attention to detail.
• Maintain customer and vehicle records through filing, data entry, and document organization.
• Support day-to-day dealership operations by managing the reception area and responding to customer needs in a fast-paced environment.
• Came up with content ideas and assisted in the company's social media accounts.
• Processed payments, handled cash transactions, and balanced daily receipts accurately.

Production Specialist at Well.ca (2022-03 – 2023-12)

• Coordinated and oversaw daily production team operations to ensure efficient order fulfillment.
• Promoted from Warehouse Associate to Production Specialist within the probation period for strong performance and reliability.
• Trained in receiving, shipping, problem-solving, and inventory control procedures.
• Created and updated Excel tools to improve warehouse workflow and accuracy.
• Trained production staff on picking, packing, and quality control procedures.

Cashier at Freshco (2021-05 – 2022-07)

• Skillfully managed cash and credit transactions with precision and care.
• Provided exceptional customer service by promptly and courteously assisting customers with inquiries, suggestions, and complaints.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.

Marketer at College Pro (2020-06 – 2020-09)

• Coordinated door-to-door outreach to qualify prospects and schedule estimate appointments.
• Generated a consistent flow of leads through effective door-to-door marketing strategies, resulting in a significant increase in business for my team.
• Scheduled estimates and coordinated follow-up communication with prospective customers.
• Trained new marketers on prospecting scripts, routing, and customer interaction standards.

High School Diploma – St. James Catholic High School (2021-06)