Customer service
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I’m a recent graduate from Trillium College with Medical Lab Technician. I’ve over 18 years of customer service experience along with data entry
Over 17 years of combined experience spanning healthcare, banking, legal services, and customer relations, with recent hands-on training and placement as a Medical Lab Technician. Skilled in venipuncture, capillary collection, ECG/EKG, specimen handling, and laboratory safety procedures. Proficient in EMR/EHR systems, LIS platforms, and maintaining compliance with WHMIS, HIPAA, and PHIPA standards.
Strong background in client service, team leadership, and performance management, proven through top rankings and multiple employee recognition awards in customer service and collections roles.
Medical Lab Assistant/Technician Diploma – Trillium College, Oshawa, ON (2024, Academic Honours)
Comprehensive training in laboratory procedures, infection prevention, specimen procurement, hematology, clinical chemistry, microbiology, ECG/EKG, and medical documentation. Complemented by certifications in WHMIS, First Aid & CPR, BLS, and infection control, supporting readiness for safe, efficient, and compliant laboratory operations.
