Room Operations Trainee - JW Marriott Parq Vancouver and the Douglas Autograph collection - Vancouver, BC, Canada
(2026-06 - 2026-09)
- Conducted guestroom inspections and followed up on room readiness and quality standards.
- Coordinated guest requests, operational priorities, and service recovery to support a smooth guest experience.
- Assisted with daily team coordination, assignments, and communication across several departments.
- Supported housekeeping operations, including room status management, turndown, lost & found, and guest requests.
Hotel Housekeeping Supervisor and Houseman - Grand Hotel Stockholm (LHW) - Stockholm, Sweden
(2026-02 - 2026-05)
- Supervised daily housekeeping operations in a renowned luxury hotel serving royalty, heads of state, and high-profile international guests.
- Conducted detailed guestroom inspections and ensured rooms met the hotel's high standards for cleanliness, presentation, and service.
- Coordinated room readiness with Front Office and other departments to support seamless guest arrivals and departures.
- As a houseman, I supported room attendants with linen, supplies, guest requests, and daily operational needs.
Hotel Management Trainee - Cross Departmental - Lakeside Retreat Chiemgauhof (LHW) - Grassau, Germany
(2024-12 - 2025-07)
- Optimized inventory management across multiple departments (housekeeping, service, front office, kitchen) using Microsoft Cloud, ensuring accurate stock counts, timely restocking, and improved operational efficiency.
- Supported the hotel opening team by coordinating the setup of all operational areas, reviewing layout plans for furniture placement, and conducting quality inspections of rooms, hallways, furniture, and equipment.
- Inspected guest rooms and back-of-house areas to ensure compliance with Leading Hotels of the World (LHW) standards.
- Assisted in developing and implementing Standard Operating Procedures (SOPs) to streamline back-of-house workflows.
Hotel Management Trainee - Cross Departmental - Resort Das Achental (PH&R) - Grassau, Germany
(2024-07 - 2024-12)
- Managed daily front office operations as receptionist and concierge, handling check-ins/outs through Opera Cloud, coordinating room readiness and guest requests, and delivering personalized recommendations.
- Gained operational exposure in banquets and events, supporting setup coordination and smooth event execution.
- Coordinated with bell staff to manage luggage logistics and VIP room amenities, ensuring seamless guest service.
- Assisted the Finance department with bookkeeping and invoice control to ensure accurate financial records.
Housekeeping Shift Leader Trainee - Resort Das Achental (PH&R) - Grassau, Germany
(2023-03 - 2023-10)
- Ensured that guest rooms and public areas of the resort were properly maintained according to the highest cleanliness standards.
- Managed staffing by scheduling and coordinating daily tasks for a team of 15 employees.
- Oversaw the organization and control of housekeeping inventories, including guest amenities and cleaning supplies, and contributed to monthly stock checks and inventory reports.
- Conducted room inspections by reviewing room status, checking cleanliness, and ensuring all standards were met; adjusted final details such as room lighting, temperature, special requests, as well as welcome letters and gifts.
Front Desk Receptionist, Concierge, Night Audit - Boutique Hotel Alhambra and Villa Augusta (SLH) - Mali Losinj, Croatia
(2022-03 - 2022-10)
- Communicated guest needs and requests across Front Office, F&B, Housekeeping, Sales & Marketing, and Spa.
- Managed guest communications through calls and emails, handled billing, and resolved and recorded guest complaints.
- Arranged guest car and airport transfers, coordinated with drivers, and assisted with luggage handling.
- Updated and monitored room status using HotSOS (Oracle).
- Organized financial reports and performed end-of-day closing procedures in the OPERA system.
Fun Zone Supervisor - EURO Handball Men's Championship Malmö - Malmö Borgarskolan IBCP / City of Malmö - Malmö, Sweden
(2020-01 - 2020-02)
- Organized a Fun Zone through Malmö Borgarskolan IBCP together with the City of Malmö for roughly 8,000 fans, managing setup, crowd movement, and visitor assistance.
- Led a team of 25 volunteers, assigning tasks and stations, monitoring performance, and ensuring high service standards.
- Served as the first point of contact for visitors from Hungary, Iceland, Russia, and Denmark, answered questions, and resolved problems on the spot to ensure smooth match-day operations.
