Viraj Shah

Results-driven Restaurant & Operations Manager with 4+ years of leadership experience in high-volume hospitality environments. Skilled in team leadership, guest experience management, workforce scheduling, sales growth, inventory control, and operational efficiency. Proven ability to lead and develop teams, resolve guest concerns, maintain brand standards, and drive profitability while creating exceptional customer experiences.

Passionate about hospitality leadership, team development, and delivering outstanding guest satisfaction in fast-paced restaurant environments.

Restaurant Manager - Firehouse Subs - Midland, Ontario

(2024-08 - 2025-04)

• Managed comprehensive day-to-day restaurant operations with an unwavering focus on food quality and premium guest service.
• Supervised, trained, and motivated team members to streamline kitchen and front-of-house workflows.
• Assisted with precise labor scheduling, food cost tracking, and inventory management to control operational expenses.
• Resolved customer concerns with professionalism, successfully protecting and improving guest satisfaction scores.
• Guaranteed strict compliance with food safety, sanitation, workplace safety, and Steritech audit standards to maintain operational excellence.
• Collaborated closely with the team to support local sales growth and foster a highly productive work environment.

Restaurant Manager - Toppers Pizza - Wasaga Beach, Ontario

(2022-12 - 2026-01)

Led day-to-day operations for a high-volume hospitality establishment, consistently maintaining exceptional guest service standards.

• Managed, coached, and developed a team of 10+ associates, implementing ongoing training and performance feedback to cultivate a positive culture of accountability and collaboration.
• Developed staff schedules and optimized labor costs dynamically based on seasonal tourist demand and operational requirements.
• Monitored operational performance, analyzed sales trends, and maximized workflow efficiency to meet key profitability goals.
• Controlled weekly inventory, product ordering, receiving, and stock organization to ensure consistent operational readiness.
• Ensured total compliance with workplace safety, sanitation, and food handling procedures. Maintained high flexibility and split-second problem-solving skills to navigate intense peak business periods.

Senior Web Developer / Technical Coordinator - Powerise IT Solutions

(2016-08 - 2020-12)

• Demonstrated strong organizational and problem-solving skills while managing multiple responsibilities and deadlines.
• Worked collaboratively with team members to improve workflow efficiency and customer satisfaction.
• Developed strong attention to detail, communication, and time management skills.

College Diploma - Graphic Design Production - Georgian College (2020 - 2022) Barrie, Ontario

Bachelor of Computer Science Engineering - Computer Science Engineering - Anna University (2012 - 2016) India