Business Administrative
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Dedicated and detail-oriented professional with extensive experience in data management, process optimization, and client financial processes. Adept at leveraging strong analytical skills and interpersonal.Utilized excellent communication skills to collaborate with cross-functional team's, ensuring accurate data entry and collection.
Dass Metal Products | Vaughan- Oct 2020- Mar 2024
*Enter and update data accurately into company databases and systems.
*Promoted customer service excellence, enhancing business communication and coordination.
*Verify and review data for completeness and correctness, ensuring high-quality standards.
*Managed and optimized company-wide fleet management protocols, leading to increased efficiency andreduced costs
*Tracked and adjusted business strategies to achieve sales goals using analytic skills.
*Delivered high-quality customer service in a fast-paced retail environment, addressing customer needs and concerns effectively.
*Handled cash transactions, processed payments, and maintained accurate cash drawer records.
*Assist customers with account inquiries, and resolve issues promptly and professionally.
*Provide excellent customer service, resulting in positive feedback and repeat business.
Staples Canada | Mississauga - May 2019- Oct 2020
*Cultivated and maintained robust client relationships, fostering increased customer loyalty and repeat business, resulting in a significant boost in revenue.
*Thorough understanding of the company's products or services, including features, benefits, pricing, and technical specifications, to provide accurate information and assistance to customers.
Capgemini- Jul 2017- sep 2018
*Hands-on experience working with APAC Clients in Australia, New Zealand, Singapore, Malaysia, Philippines,Guam
*Hands-on experience in the logistics cycle and OTC process.
*Hands-on experience in challenging and arduous accounts.
*Experience in process activity status presentation. Hands-on logistics Fright Duty and Tax payment allocation.
*Experience in refunding to customers via EFT, Check, and credit card Knowledge of the Reimbursement process.
*Consolidating team's daily, and weekly reports. Analyzing the missing areas and taking necessary steps to rectify the errors if any and take all the positives forward.
HC & Insurance/NTT Data- Jun 2016 Jul 2017
*Managed client transitions and day to day operations in life insurance processing.
*Resolved client queries and performed internal quality checks to ensure accuracy and compliance.
*Processed adjudication claims and ensured timely completion to meet client SLAs.
National Institute of Information Technology - Sep 2017 Jun 2018
Post Graduate Diploma Software Engineering
Annamalai University - Jun 2014 Jun 2015
Post Graduate Diploma Human Resource Management
Bharathidasan University - Jun 2012 May 2015
