Online Data Analyst (Freelance) - TELUS Digital - Vancouver BC
(2026-01)
- Perform data validation, analysis, and quality assessment to improve model performance and data integrity
- Identify data inconsistencies and recommend improvements to enhance performance outcomes
Cards Advisor - TEK System - Vancouver
(2025-08 - 2025-09)
- Supported credit card customer inquiries
- Ensured compliance with credit policies, KYC, and risk frameworks
- Delivered efficient resolutions in a high-volume, fast-paced environment
Client Care Representative - TELUS - Vancouver
(2025-06 - 2025-08)
- Delivered customer support and identified cross-sell and engagement opportunities
- Strengthened customer relationships through effective communication and problem-solving
VP, Product & Portfolio Management, Card Business - OCBC Bank - Hong Kong
(2020-06 - 2023-03)
- Led portfolio strategy, pricing, and risk analysis for credit card business
- Monitored portfolio performance, profitability, and risk metrics, providing insights to senior management
- Developed and evaluated pricing and credit strategies, assessing impact on portfolio growth and risk exposure
- Conducted trend analysis and root cause analysis to identify key drivers of business performance
- Partnered with Risk, Credit Operation teams to align strategies with risk tolerance and business objectives
- Supported executive decision-making through data-driven insights and performance reporting
- Collaborated with cross-functional teams to implement strategic initiatives and policy enhancements
Senior Manager, Business Intelligence - PrimeCredit Limited - Hong Kong
(2015-07 - 2020-05)
- Delivered portfolio analytics, pricing analysis, and profitability reporting to senior leadership
- Built dashboards and reports to track portfolio performance, business KPIs, and P&L forecast
- Identified trends in customer behavior, acquisition quality, and portfolio risk
- Supported development of data models and segmentation strategies to improve underwriting and targeting
- Evaluated new data sources to enhance analytics and risk assessment capabilities
Senior Manager, Consumer Finance - Dah Sing Bank - Hong Kong
(2013-06 - 2015-07)
- Conducted profitability analysis and pricing strategy evaluation for lending products
- Developed customer segmentation and improved targeting strategies based on data insights
- Assessed performance of marketing initiatives and their impact on portfolio quality
Manager, Revenue Opportunities, Unsecured Lending - Standard Chartered Bank - Hong Kong
(2011-05 - 2013-06)
- Designed and executed targeted campaigns to improve acquisition and engagement
- Performed data analysis and root cause analysis to optimize campaign performance
- Partnered cross-functionally to enhance customer journey and business outcomes
AVP, Cards & Unsecured Lending - Citibank - Hong Kong
(2008-05 - 2011-05)
- Developed portfolio strategies and channel optimization initiatives
- Improved card loan application-to-approval turnaround time, enhancing customer experience
- Collaborated with Operations and Credit Risk teams to streamline loan application and disbursement processes
- Launched pre-approved online application channel at the post-login website in 2010
Assistant Portfolio Risk Manager, Asia-Pacific Consumer Credit Risk - HSBC - Hong Kong
(2006-11 - 2008-05)
- Conducted portfolio level risk analysis for the Asia-Pacific region (HK, Taiwan, Macau)
- Developed strategies to manage credit exposure and align with regional risk policies through TRIAD
Business & Risk Analyst, Credit Risk Management - PrimeCredit Limited - Hong Kong
(2005-05 - 2006-11)
- Performed credit risk analysis and scorecard enhancement to improve underwriting performance
- Supported policy development through data-driven insights and portfolio evaluation
- Conducted credit audits to ensure compliance with risk guidelines
Bank Executive, Collection-Secured Products Consumer Banking Credit - DBS Bank - Hong Kong
(2004-04 - 2005-05)
- Monitored non-performing loans (NPL) and recommended payment arrangement solutions to reduce credit loss
- Coordinated with legal partners for recovery and resolution
Executive Assistant - HKU SPACE Community College - Hong Kong
(2002-09 - 2004-04)
- Coordinated student admissions events and maintained an accurate student records database
- Handled inquiries, complaints, and tuition fee refund requests efficiently and professionally
