Franchise Owner at Ilovekickboxing.com Toronto (2017-05 – 2024-12)
- Oversee all aspects of the franchise's day-to-day operations, including hiring, training, and managing staff.
- Create and maintain a positive customer experience to drive sales and foster loyalty.
- Monitor and manage the franchise's finances, ensuring profitability and adhering to budgets.
- Adhere to all franchise agreements and guidelines, including brand standards and operational protocols.
- Develop and implement strategies for business growth, including marketing and sales initiatives.
- Manage inventory levels to ensure efficient operations and minimize waste.
- Lead and motivate employees to achieve high performance and build a strong team culture.
Food Services Director at Compass Group Canada (2013-12 – 2017-05)
- Overseeing and managing all aspects of the large scale food service operations, including food preparation, menu planning, franchised units, satellite locations, catering events and service delivery. Achieving substantial improvements in guest satisfaction and operational efficiency.
- Recruiting, hiring, scheduling, and managing staff, including supervision, training, and performance evaluations.
- Building and maintaining strong relationships with clients and ensuring their satisfaction with the service and menu options.
- Monitoring and maintaining compliance with Compass Group's quality assurance and health & safety policies.
- Addressing and resolving any issues or complaints related to food service operations.
- Developing and managing budgets, controlling food and labor costs, and maintaining proper inventory levels. Maintain and report accurate financial data on a weekly basis.
- Ensuring compliance with all relevant regulations, including the Occupational Health and Safety Act and WHMIS.
- Implementing and maintaining a Food Safety Plan that incorporates all Quality Assurance measures, including HACCP.
- Implemented a waste reduction program, significantly decreasing food waste and promoting sustainability initiatives within the organization.
- Maintained compliance with health and safety regulations, ensuring high standards of food safety and quality across all service areas.
- Fostered a positive team environment, encouraging collaboration and professional growth among staff to enhance service delivery.
- Directed food service operations for large events, driving substantial improvements in guest satisfaction and operational efficiency.
Assistant Food Services Director at Aramark Canada Ltd (2011-08 – 2013-12)
- Fostered a collaborative team environment, enhancing employee morale and service quality across food service operations.
- Streamlined inventory management processes, reducing waste and ensuring timely replenishment to meet customer demand.
- Analyzed customer feedback to implement menu adjustments, resulting in noticeable improvements in dining satisfaction.
- Developed staff training programs focused on food safety and service excellence, leading to marked gains in compliance and performance.
- Fostered a positive work culture, encouraging teamwork and enhancing service quality in food service operations.
- Conducted thorough assessments of operational workflows, identifying inefficiencies and driving measurable improvements in service speed.
Food and Beverage Supervisor at Hilton Garden Inn, Toronto West (2010-01 – 2011-08)
- Fostered a collaborative team environment, enhancing employee morale and service quality across food service operations.
- Streamlined inventory management processes, reducing waste and ensuring timely replenishment to meet customer demand.
- Analyzed customer feedback to implement menu adjustments, resulting in noticeable improvements in dining satisfaction.
- Developed staff training programs focused on food safety and service excellence, leading to marked gains in compliance and performance.
- Fostered a positive work culture, encouraging teamwork and enhancing service quality in food service operations.
- Conducted thorough assessments of operational workflows, identifying inefficiencies and driving measurable improvements in service speed.
