Business Development Centre (BDC) Representative at Porsche Centre North Toronto (2026-01 – Present)
- Coordinate customer engagement and appointment activity within the Porsche After Sales operation, supporting efficient customer flow and dealership performance.
- Manage inbound and outbound customer communication, appointment scheduling, follow-ups and CRM/DMS updates.
- Coordinate with Service Advisors and After Sales teams to resolve customer requirements and maintain a high level of customer experience.
- Manage seasonal tire appointment coordination and related customer communication.
Sales Consultant at Toronto Honda (2025-01 – 2026-01)
- Managed customer relationships throughout the vehicle sales process, from lead generation and prospecting through negotiation and delivery.
- Conducted outbound prospecting and follow-up activities to generate new business and support monthly sales objectives.
- Used CRM systems to manage leads, customer activity and sales opportunities.
- Supported dealership marketing and social media initiatives to generate customer engagement and sales leads.
Sales Manager at Wheels For Less (2023-01 – 2024-01)
- Managed day-to-day retail sales operations in a high-volume automotive aftermarket environment.
- Led sales activities, customer negotiations, product quotations and lead-generation initiatives.
- Trained and supported sales team members while improving sales processes and operational efficiency.
- Managed inventory-related sales records and coordinated customer requirements through the sales process.
Dealer Network & Business Development Manager at Renault Ukraine (2020-01 – 2023-01)
- Managed performance of the Renault dealer network, establishing targets, monitoring KPIs, providing dealer guidance and implementing performance-improvement initiatives.
- Developed and implemented a nationwide dealer network strategy, including establishment of 4 new dealerships, 1 merger and 2 dealership relocations.
- Worked directly with dealer management to identify performance gaps and develop corrective action plans.
- Achieved approximately 95% Customer Satisfaction Index (CSI) across the national dealer network.
- Maintained approximately 85% compliance with Renault network standards, supporting consistent brand representation and operational excellence.
- Led a team of 3 and coordinated cross-functional activities supporting dealer operations and network development.
- Developed dealer performance tools and reporting processes to identify opportunities for improvement.
- Supported business development and market expansion initiatives across the national territory.
- Provided dealer and market feedback to support commercial decision-making and network strategy.
Auto / MC / PE Dealer Network Development & Standards Compliance Supervisor at Honda Ukraine LLC (2007-01 – 2015-01)
- Led development and implementation of the countrywide Honda dealer network strategy.
- Supported expansion of the network by establishing 35 Honda dealerships and 4 Acura dealerships.
- Managed dealer standards implementation, audits and compliance programs across the network.
- Worked directly with dealership management on operational standards, performance improvement and network development.
- Managed dealership development projects involving architectural solutions, M&A activities and dealership relocations.
- Played a key role in Acura dealer development, including creation of the dealer appointment guidebook and follow-up of dealership construction projects.
- Coordinated dealers, management, contractors and internal Honda functions across multiple development initiatives.
- Supported customer-lead development initiatives, including phone-system improvements that contributed to a 20% increase in leads.
Project Manager at Heidelberg Cement Group AG (2004-01 – 2007-01)
- Managed CAPEX projects involving cement terminals, transportation infrastructure and logistics development.
- Coordinated suppliers, contractors and internal stakeholders throughout project planning and execution.
- Supported site selection, negotiations, cost calculations and project coordination.
- Led development of logistics solutions and participated in implementation of the first river transportation of cement in Ukraine.
- Optimized transportation and logistics processes, contributing to approximately 20% cost reduction.
