Wale Akins

To help contribute my Quota to the Growth and Development of the Establishment I work in using my education, knowledge, skills, and work experience, And to Drive others positively in other to Achieve the Growth and Development of the Company I work for.

Experience

Technical Support Analyst • Pathway Communications, ON, Canada

• Troubleshooting & Configuration of POS terminals and Software
• Tier 1 Phone Support
• Ticket creation and assignments
• Process service requests
• Escalation management to Tier 2 / 3
• Documentation and Reporting with ServiceNow
• Resolving communication issues across the Cisco network.
• Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behavior at Suncor Petro-Canada Wholesale and Retail Sites Pumps.
• Provide technical expertise and functional support for software and hardware package implementations to meet business requirements.
• Train clients in the use of applications and computer systems and POS hardware devices.
• Provide detailed technical advice and guidance to users, clients, and staff.
• Administering Active directory and group policies.

IT Personnel / System Administrator •SecureCard Manufacturing

• Troubleshoot with the network team on tickets related to communication across the network.
• Identify software and hardware equipment, operating systems, and other requirements, so every department can fulfill their job
• Work directly with suppliers to acquire equipment and software as required, keeping costs under control
• Windows patching.
• Backup systems local and offsite
• Configuration of Firewalls, VPN and Networking, VLANs
• File management, online security, and backup mechanisms
• Equipment inventory management
• Maintenance and repair
• Technical onboarding of new employees
• Hire new IT support members as the organization grows

Technical Support Specialist

• handles customer concerns, complaints, and other issues. 
• Member of the Project Management team.
• Keep a record of incoming inquiries.
• Handling all call center operations
• Fixes computer issues and errors
• Staff training in computer literacy.
• Attending to Customer orders and Crisis Resolution.

IT Assistant / System Analyst• Global Plus Publishing Ltd

• Receives and investigates user complaints
• Fixes computer issues and errors
• Staff training in computer literacy.
• Installs and configures new computer and internet hardware.
• inspects equipment regularly
• I update Computer software and operating systems.
• remote or physical assistance with computer-related issues

Tutor • Zenith School of Computers

• Troubleshoot with the network team on tickets related to communication across the network
• Member of the Project Management team
• Managing, troubleshooting, licensing and updating hardware and software assets. Data Processing and Data Scrubbing Before printing.
• Crisis Resolution
• Migration and move of servers.
• Patching and maintaining the system.
• Helping with documentation
• Windows patching and coordinating patches.
• Manage VMware- Build, deploy and maintain ESX and VMs
• Spreadsheet Applications
• Data Analysis
• Teaching Packages Like Corel Draw, Photoshop, PageMaker, etc.
• Computer Repairs / Installation of Package

Centennial CollegeToronto, Canada (2022)

• Advance Post-Graduate Diploma in Computer System Technology & Networking

• B.Sc. in Computer Science.

1.  
2. Zenith School of Computers 
3. Lagos, Nigeria (2006)

• Diploma In E-Business Solutions & IT