Wally Ogilvie

Senior Operations and Logistics Leader with more than 30 years of progressive management experience across transportation, logistics, records management, courier services, waste management, and postal operations. Proven record of leading large teams, managing unionized and non-unionized workforces, overseeing P&L; performance, driving safety and compliance initiatives, and improving operational efficiency. Recognized for building high-performing teams, strengthening customer relationships, and delivering consistent operational results.

Operations Manager - Access Information Management

(2020-01)

• Managed daily operations of a 68,000-square-foot records management facility serving Eastern Ontario and Western Quebec.
• Directed P&L; performance, budgeting, forecasting, and operational planning.
• Ensured safety, security, and protection of client information and assets.
• Supported business growth while maintaining high service standards and operational efficiency.

Route Manager - Waste Management

(2019-07 - 2019-12)

• Managed 25–30 unionized drivers across West Ottawa operations.
• Monitored safety, productivity, and service performance metrics.
• Conducted incident investigations, coaching, retraining, and corrective actions.

Operations Manager - FedEx Express Canada

(2016-09 - 2019-06)

• Led courier operations focused on service excellence, productivity, and customer satisfaction.
• Provided performance management, coaching, and employee development for frontline teams.

Depot Manager - TNT Express

(2009-07 - 2016-09)

• Managed depot operations and full P&L; accountability.
• Optimized staffing, subcontractor resources, facility costs, and service performance.
• Delivered continuous improvements in customer satisfaction and operational efficiency.

Toy Centre Supervisor - Salvation Army

(2008-11 - 2009-01)

• Managed administrative operations for the Christmas Toy Centre.
• Trained and supervised volunteers while overseeing registration and distribution processes.

Operations Supervisor - ICS Courier

(2000-09 - 2003-12)

• Supervised multiple sorting teams and independent contractors.
• Managed recruitment, training, coaching, and daily operational coordination.
• Worked closely with courier operations to ensure service commitments were met.

Shift Supervisor - Canada Post

(1989-04 - 1999-11)

• Supervised 30–100 employees in mail processing operations.
• Supported Elections Canada logistics operations and special projects.
• Frequently assumed superintendent responsibilities and contributed to operational planning.