Customer Service Representative|CW Henderson | Canada | Apr 2023-To date
- Planning shipments based on product availability and customer requests.
- Tracking orders to ensure timely deliveries.
- Keen to details; Preparing shipping documents (like invoices, purchase orders and bills of lading)
Volunteer Training Consultant |Africa Growth Academy Ltd | Kenya | Jun 2019-Jan 2023
- Built on training programs by evaluating existing modules and developing new training methods.
- Aligned training programs with business objectives by coming up with different packages.
- Brought in 10% more business by facilitating learning opportunities for various audiences.
Recruitment Associate |Shortlist Professionals Ltd | Kenya | Nov 2018-May 2019
- Learned how to work with the Shortlist advanced Applicant Tracking System in under a week
- Successfully developed industry specific competency-based assessments
- Identified different sourcing strategies to attract high performing candidates.
- Conducted phone screening to shortlist the best suited candidates for the specific clients.
- Collated candidate information & developed reports to include areas of improvement, cultural fit & competencies.
- Successfully liaised with the clients and candidates to schedule all stage interviews for the client.
Recruiting Officer |Penda Health Ltd | Kenya | Jan 2018-Aug 2018
- Effectively Identified staffing needs by scheduling weekly meetings with various heads of departments
- Developed, implemented, and updated automatic messaging through the Applicant Tracking System
- Researched/implemented various (director & c-suite) level competency-based assessments to shortlist candidates.
- Conducted reference checks and other backdoor reference checks to facilitate the selection process.
- Developed a training program for all the managers on all recruitment practices.
Human Resource Assistant |Preferred Personnel Africa Ltd | Kenya | Feb 2016-Dec 2017
- Performed inhouse HR functions, full cycle recruitment, benefit management, onboarding & payroll management.
- Invented a program that involved providing guidance to candidates on interview etiquette.
- Supported developing proposals so as to present Recruitment services to potential clients with a 95% success rate
- Ensured that at least 80% of all headhunted candidates made it to the offer stage.
- Tailored the selection process by incorporating the client's requirements to attract candidates who are a good fit
- Conducted an orientation of the company's policies and procedure to the new recruits.
- Remitted all the statutory deductions (NHIF, NSSF, PAYE), university loans (HELB) and training levy (NITA) to the relevant bodies/institution on time.
Administration Associate |Kichewa Trading and Agencies | Kenya | Jan 2010-Apr 2013
- Ensured increase in walk in clients by marketing, creating awareness, networking, and organizing workshops.
- Digitalized and maintained the record management documents and process.
- Provided great customer service by listening to their needs and provided them with the goods as per their requirements
