Wanshu Lu

Sr UI/UX Designer at TXOne (ex-Trend Micro, industrial IoT security) (2022-01 – 2024-12)

Led digital product experience for enterprise SaaS and on premises security platforms, translating technical data into dashboards, decision support tools, and prioritized workflow improvements.
Established SageOne's design system from the ground up, defining component architecture and interaction logic to improve design consistency and reduce implementation ambiguity.
Defined product requirements and workflow improvements across three data rich security products, including information architecture, alert logic, filtering models, and interaction flows for specialist users.
Drove feature definition with PM and engineering teams across RBAC, SSO, SMTP, firmware updates, notifications, and log management, translating user needs and business requirements into actionable product decisions.
Collaborated with engineering through prototyping and validation to reduce ambiguity before development.

CS Strategic Manager (UX Strategy / Service Design) at M Moser Associates (Design and architecture firm) (2020-01 – 2024-12)

Led early stage product discovery and service design for enterprise clients, translating stakeholder needs into opportunities and design solutions.
Synthesized stakeholder interviews, tech constraints, and business goals into prioritization frameworks and design recommendations.
Developed data storytelling and visualization to communicate complex ideas and align cross functional teams around experience strategy.
Engaged clients to gather ongoing feedback, synthesize business needs, and inform iterative service design and strategy recommendations.
Project wins: Barings, Cisco, Dell, Google, HPE, Intel, Meta, Neuberger Berman, Logitech, P&G, Qualcomm, SHL, Syneos Health, TSMC, and IBM.

Gallery Assistant Designer at Saatchi Gallery (Art museum with over 2m visitors/year) (2019-01 – 2020-12)

Contributed to digital experience improvements across visitor facing touchpoints, including the WiFi portal and website, with a focus on usability and access flow for high volume public users.
Worked with the IT team to resolve database and CRM issues, improving operational support for 1000+ memberships and reducing friction across related service interactions.
Supported exhibition and marketing initiatives by translating curatorial and business needs into visual outputs across public facing experiences.

Teaching Assistant at University of Toronto (2025-01 – Present)

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