Sr UI/UX Designer at TXOne (ex-Trend Micro, industrial IoT security) (2022-01 – 2024-12)
- Led digital product experience for enterprise SaaS and on premises security platforms, translating technical data into dashboards, decision support tools, and prioritized workflow improvements.
- Established SageOne's design system from the ground up, defining component architecture and interaction logic to improve design consistency and reduce implementation ambiguity.
- Defined product requirements and workflow improvements across three data rich security products, including information architecture, alert logic, filtering models, and interaction flows for specialist users.
- Drove feature definition with PM and engineering teams across RBAC, SSO, SMTP, firmware updates, notifications, and log management, translating user needs and business requirements into actionable product decisions.
- Collaborated with engineering through prototyping and validation to reduce ambiguity before development.
CS Strategic Manager (UX Strategy / Service Design) at M Moser Associates (Design and architecture firm) (2020-01 – 2024-12)
- Led early stage product discovery and service design for enterprise clients, translating stakeholder needs into opportunities and design solutions.
- Synthesized stakeholder interviews, tech constraints, and business goals into prioritization frameworks and design recommendations.
- Developed data storytelling and visualization to communicate complex ideas and align cross functional teams around experience strategy.
- Engaged clients to gather ongoing feedback, synthesize business needs, and inform iterative service design and strategy recommendations.
- Project wins: Barings, Cisco, Dell, Google, HPE, Intel, Meta, Neuberger Berman, Logitech, P&G, Qualcomm, SHL, Syneos Health, TSMC, and IBM.
Gallery Assistant Designer at Saatchi Gallery (Art museum with over 2m visitors/year) (2019-01 – 2020-12)
- Contributed to digital experience improvements across visitor facing touchpoints, including the WiFi portal and website, with a focus on usability and access flow for high volume public users.
- Worked with the IT team to resolve database and CRM issues, improving operational support for 1000+ memberships and reducing friction across related service interactions.
- Supported exhibition and marketing initiatives by translating curatorial and business needs into visual outputs across public facing experiences.
Teaching Assistant at University of Toronto (2025-01 – Present)
- Course taught: INF311 Information in the Cultural Imagination
- Invigilator: ECO101 Microeconomics, ECO102 Macroeconomics
