- customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average Enhanced call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Retail Business Owner, 09/2015 - 07/2019
VBKN ALL AFRICAN FOOD – London, ON
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
