Ophthalmic Technician - Orbit Eye Centre - Calgary, AB
(2021-11 - 2023-04)
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper preoperative procedures were followed.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
Optometrist Assistant - FYidoctors - Calgary, AB
(2018-10 - 2021-11)
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
