William Mokake

A self-motivated, energetic, fully bilingual, and a goal-driven individual with a comprehensive knowledge of Fraud Analyst and technical support. I have a tract record of providing comprehensive risk assessment and transaction reviews to prevent fraud. Skilled at reviewing and reconciling accounts, preparing, and producing reports on financial status and financial verification. I am an effective problem solver, who enjoys using different methodology to come up with solutions.

Jr Fraud Analyst - Easy Financial - Mississauga, ON

(2020-10 - 2025-06)

• Reviewing and investigating fraud activity on accounts to assess risk and take appropriate action such as restricting the account.
• Audit fraud processes to determine accuracy and compliance through SOP/Policy
• Outbound calls to customers as required verifying activity or obtaining additional information.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
• Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
• Engage with clients through various communication channels to deliver an outstanding client experience helping protect our clients.
• Ensure accuracy of customer information by maintaining computerized notes and updating residence, employment, and banking information

Customer Service Representative - Transcom North America - Barrie, ON

(2016 - 2019)

• Assisted Customer in placing online order via the phone
• Respond to telephone calls regard to client's order, direct calls and take messages
• Served customers politely and professionally to increase customer loyalty to the company
• Follow up various investigation with regards to customer's lost items or fund issues
• Resolved customer issue with their cable boxes by sending a signal online or direct customer on how to reboot their cable boxes manually
• Assisted customer in making payment online
• Produce bi-weekly reports to supervisor regards the steps taken to resolve customers concerned

Customer Service Collector agent - Capital One - North York, ON

(2014 - 2015)

• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in data base, and/ or asking probing questions of the consumer in order to better understand potential objections to payment.
• Analyze customer accounts to determine whether it is considered delinquent
• Assist customers in finding a way to meet financial obligations without getting further behind
• Place phones calls to customers to remind them of payments and account balance
• Work with customers to identify opportunities for referrals and structures payment plan options. Programs enrol are (FPP and Settlement)
• Updates customers address, such as phone numbers and send out statements

Bachelor of Business Administration - Laurentian University (2016 - 2019)

Law Enforcement/Police Foundation - Anderson College (2021 - 2022)