Win Sandar Phyo

Summary A dedicated, proactive, and performance-driven professional with 10 years of progressive expertise in property management of Singapore's commercial, retail, and high-spec industrial buildings. Demonstrated strengths in customer service, keen understanding of business priorities, time management in projects, committed to managing operations independently while contributing revenue enhancing projects. Recognized for professional loyalty, excellent communication skills and passion for sustainability, and community leadership. A fast learner, a genuine team player and willing to take on any task to support the team and to achieve the organization's milestones.

Skills

• Consistently deliver top-notch customer service, swiftly resolving concerns for high satisfaction.

• Experienced in leasing, operations, facilities, and contractor management. 

• Building systems, safety inspections and audits.

• Coordinate management meetings, minute-taking, scheduling, reporting, filing and administrative work.

• Budgeting, invoices and accounts payable.

• Work order management.

• Strong time management, prioritization, and multitasking abilities in a fast-paced and multicultural environment. 

• Detail-oriented, organized, efficient communicator, and adept at stakeholder relationship building. 

• Excellent interpersonal skills
• A professional and supportive team player

• Entrusted for loyalty, strong work ethic, critical thinking and problem-solving.

• Proficient in Microsoft Office applications, Excel, and PowerPoint

• Proficient in CMMS such as Yardi and Zycus software.

• Strong verbal and written communication skills.

Experience

PROPERTY EXECUTIVE

Ascendas Services Pte Ltd (Singapore)

05/2013 to 04/2023 

• Primary point of contact and handling tenant inquiries on facilities-related and leasing issues. 
• Established effective communication and collaborative working relationships with external and internal stakeholders.
• Managed and coordinated with contracted workers to have smooth day-to-day operations.
• Conducted regular building and vacant unit inspections to ensure environmental, health, and safety standards were complied with.
• Skilled in conducting property tours with prospects, inspections, carrying out move-in and move-out processes, preparing lease administration, auxiliary license agreement and tenancy agreement negotiation.
• Updating and monitoring tenant records and rental information. 
• Overseeing and executing renovation and asset enhancement initiative (AEI) projects, including tendering. 
• Controlled and maintained annual budget planning (Operating expenses and Capital expenses).
• Prepared monthly reports to update operational matters, budget tracking, and utilities. 
• Executed fire drills, tabletop exercises (TTE), and hands-on fire equipment demos to educate occupants on basic firefighting.

Education

Bachelor of Applied Science: Construction Management

Royal Melbourne Institute of Technology (RMIT)

Singapore (From 2017 to 2019 )

• Honours 2B Recipient

Diploma in Strategic Facilities Management

Building And Construction Authority Academy

Singapore (From 2010 to 2013)

• Recipient of Bronze Award for Outstanding Performance
• 3.62 GPA