Wing Yung Li
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About
Highly motivated and adaptable individual with a strong passion for learning. Known for my positive attitude and ability to quickly grasp new concepts, I thrive in dynamic and fast-paced environments. With a proven track record of rapidly acquiring new skills and knowledge, I am eager to contribute my enthusiasm and dedication to any team or project.
Committed to continuous growth and development, I am always seeking opportunities to expand my skill set and take on new challenges. Ready to bring my positive energy and quick learning abilities to make a valuable impact.
Experience
Sales Concierge Specialist
Mercedes Benz Newmarket | January 2023 - Present
- Maintain efficient communications within the department, as well as between departments; endeavour to promote harmony and a team spirit with all the other departments
- Developed relationships with guests, ensuring satisfaction with services and products, and increasing loyalty
- Monitored trends and customer feedback to ensure product selection, pricing, and customer service met guest expectations
- Developed and implemented innovative marketing strategies to increase sales and customer engagement
- Proactively manage appointment schedule in 180 system. Prepare vehicle for delivery
HSBC Canada | December 2021 - October 2022
- Understand both customer’s financial circumstances and needs
- Articulating HSBC products to customer in an engaging and confident manner
- Building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins
- Introduced banking products to customers and provided recommendations based on their financial needs
Zara | August 2018 - October 2019
- Maintained customer relationships and generated repeat and referral business by consistently meeting or exceeding customer expectations
- Developed and implemented strategies to increase sales, market share and customer base
- Conducted market research and identified potential customers and sales opportunities
- Developed and implemented promotional campaigns to generate new business and increase existing customer sales
Education
September 2016 - June 2018
Fashion Business Management Diploma in Associate of Arts
