Yahimi Moreno Alcayde

Dynamic operations and customer service specialist with over 2 years of experience in managing daily operations, leading teams, and implementing market-driven merchandising strategies. Expertise in driving customer satisfaction, optimizing staff performance, and managing budgets and revenues. Adept at analyzing market research to make data-driven decisions and implement pricing policies. Fluent in English and Spanish.

Retail Customer Service Coordinator

Winners - TJX Canada, Vancouver, BC

October 2023 – Present

• Evaluate daily operations to ensure efficiency and quality of service, including coordinating staff and overseeing merchandise processing.
• Led and managed staff, assigning duties, and training Associates to maintain high levels of performance and compliance with company policies.
• Analyze market research to determine customer preferences and guide merchandise placement and pricing strategies.
• Collaborate with the management team to plan budgets, monitor revenues, and control expenses in line with store objectives.
• Implement and adhere to pricing policies, ensuring profitability while maintaining competitiveness.
• Handle customer requests, complaints, and supply shortages, ensuring timely resolution and maintaining customer satisfaction.

Winners, Vancouver, BC

April 2022 – October 2023

• Assisted in organizing daily operations, ensuring the store was well-stocked and merchandised according to company standards.
• Engaged customers by providing product information, handling complaints, and ensuring an excellent shopping experience.
• Collaborated with team members to support the implementation of marketing strategies and loyalty programs that drive sales growth.

Mi Tierra Latina, Vancouver, BC

July 2021 – May 2022

• Supported daily store operations by organizing merchandise, maintaining cleanliness, and ensuring customer satisfaction.
• Conducted market research and adjusted inventory displays to align with customer demand and seasonal trends.
• Handled customer issues, including returns, refunds, and complaints, ensuring swift resolution and a positive customer experience.

Post-Degree in Business Administration

Langara College, Vancouver, BC

February 2020 – April 2023

Bachelor's Degree in Industrial Engineering

University of Holguin, Cuba

2006 – 2011