Customer Service/Kitchen Assistant - Kunafa's - Mississauga, ON
(2026-03)
- Customer Excellence: Provided high-quality service in a fast-paced environment, assisting customers with menu selections and managing high-volume orders during peak evening hours.
- Quality Assurance: Mastered the preparation and presentation of traditional Middle Eastern desserts, ensuring consistent product quality and adherence to food safety standards.
- Efficiency & Operations: Managed point-of-sale (POS) transactions accurately while maintaining a clean and organized storefront to enhance the customer experience.
- Team Collaboration: Worked closely with kitchen and floor staff to streamline order fulfillment and ensure smooth transitions during busy shifts.
Cashier/Crew Member - Great Canadian Pizza - Mississauga, ON
(2025-01 - 2025-11)
- Customer Service & Communication: Delivered friendly, high-energy customer service in a high-volume environment, ensuring guest satisfaction and repeat business.
- Cash Management: managing cash, debit, and credit transactions while balancing the register at the end of shifts.
- Order Accuracy & Upselling: Actively listened to customer preferences to accurately input custom pizza orders, while confidently suggesting add-ons (like drinks, dips, or desserts) to increase average order value.
- Conflict Resolution: Handled customer inquiries and resolved complaints calmly and professionally, utilizing active listening to turn negative experiences into positive ones.
- Teamwork & Delivery Coordination: Collaborated closely with kitchen staff and delivery drivers to ensure orders were prepared accurately, packaged securely, and sent out on time.
- Efficiency Under Pressure: Maintained a calm, organized demeanor during peak weekend rushes, multitasking between answering phones, taking counter orders, and keeping the front-of-house clean and sanitized.
Volunteer Summer Camp Leader Assistant - City of Mississauga - Mississauga, ON
(2024-08 - 2024-08)
- Communicated positively with children and guardians
- Reassured children when upset providing emotional support and stability.
- Helping out the Instructor with preparation
- Helping out the Instructor with daily activities
- Leading by example (Demonstration)
- Helping with clean up
- Dealing with children with difficult behavior
- Dealing with children of ages 6-15
Volunteer Spring Program Assistant - City of Mississauga - Mississauga, ON
(2024-03 - 2024-05)
- Helping out the Instructor with preparation
- Communicated positively with children and guardians
- Reassured children when upset providing emotional support and stability.
- Helping out the Instructor with daily activities
- Leading by example (Demonstration)
- Helping with clean up
- Dealing with children with difficult behavior
- Dealing with children of ages 4-6
Volunteer March Break Camp Assistant - City of Mississauga - Mississauga, ON
(2024-03 - 2024-03)
- Helping with clean up
- Reassured children when upset providing emotional support and stability.
- Helping out the Instructor with preparation
- Communicated positively with children and guardians
- Helping out the Instructor with daily activities
- Leading by example (Demonstration)
- Dealing with children with difficult behavior
- Dealing with children of ages 9-12
Accounting Assistant - Barakat accounting services - Mississauga, ON
(2022-10 - 2022-11)
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as employee statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
