Yashkaran Banga

Dependable and customer-focused professional with experience in hospitality, supervision, and production environments. Demonstrated ability to enforce procedures, handle customer inquiries, resolve concerns professionally, and work effectively under pressure. Strong communication, leadership, and problem-solving skills with a commitment to safety, security, and service excellence.

Receptionist – Front Desk - Super 8 Hotel - Yellowknife, NT

(2023-07)

• Welcome guests and provide professional customer service in a fast-paced hospitality environment.
• Verify guest information, assign rooms, and process check-ins and check-outs accurately.
• Address guest concerns and resolve issues using sound judgment and effective communication.
• Coordinate with maintenance and housekeeping departments to ensure guest satisfaction and operational efficiency.
• Maintain accurate records while following company policies and procedures.
• Handle confidential customer information with professionalism and discretion.

Supervisor - Tim Hortons - Brantford, ON

(2022-09 - 2023-07)

• Supervised team members and ensured compliance with company policies, procedures, and safety standards.
• Delivered high-quality customer service and resolved customer complaints professionally.
• Trained and coached employees to improve performance and maintain service standards.
• Assisted with cash handling, balancing transactions, and maintaining operational records.
• Monitored workplace safety and ensured a clean and organized work environment.
• Demonstrated leadership and decision-making skills in a high-volume setting.

Line Operator - Ferrero - Brantford, ON

(2022-06 - 2022-09)

• Operated production equipment while following strict quality control and safety procedures.
• Conducted inspections and reported operational issues promptly.
• Maintained accurate production records and documentation.
• Collaborated with team members to achieve production targets and maintain efficiency.
• Followed workplace safety regulations and company policies at all times.

Business Diploma - Conestoga College (2021 - 2023)

Diploma in Computer Science - Computer Science - Punjab, India (2021)

Senior Secondary Education in Commerce - Commerce - Punjab, India (2018 - 2019)