Hospitality & Corporate Relations Specialist - Fairmont Royal York - Toronto, ON
(2026-01)
- Manage high-stakes relationships and deliver seamless, luxury-tier experiences for corporate executives, VIPs, and high-net-worth clients in a fast-paced environment.
- Serve as primary point of contact for enterprise clients, mastering real-time conflict resolution, active listening, and executive communication.
- Collaborate with cross-functional hospitality and event teams to ensure precise service delivery under intense, high-volume pressure.
- Anticipate client needs and execute real-time problem solving, turning complex operational friction into polished customer loyalty.
- Demonstrate adaptability and coach-ability by continuously improving service delivery standards and communication strategies.
Co-Founder & Sales & Social Media Manager - Saftex Garments & Store - Addis Ababa, Ethiopia
(2019-07 - 2025-05)
- Co-founded and scaled a single-store operation to a 12-branch franchise network, overseeing sales growth and operational expansion resulting 1.2 million in annual revenue across franchises.
- Executed multi-channel outbound prospecting strategies reaching 600+ target clients through cold calls, emails, and social media outreach to drive client acquisition and revenue growth.
- Designed and led sales training programs on customer discovery, objection handling, and upselling, increasing team performance and customer satisfaction.
- Collaborated with branch managers and marketing teams to develop targeted promotions and campaigns, boosting revenue by 30%+.
- Partnered with store operations to optimize inventory management and consistently exceed seasonal sales targets.
- Applied a growth mindset to identify new market opportunities and adapt strategies to changing consumer trends.
Co-Founder & Marketing & Social Media Operations Specialist - Sara Bedroom Solutions - Addis Ababa, Ethiopia
(2021-09 - 2025-05)
- Co-founded a premium furniture brand and directed digital marketing initiatives that increased online sales by 25% within six months.
- Led a creative team to establish and grow a competitive brand presence in a crowded market.
- Developed communication templates and campaign FAQs that improved customer service responsiveness and increased returning customers by 40%.
- Led a project analyzing social media engagement recommended across channel synergy which boosted engagement by 30%.
- Demonstrated adaptability and leadership in managing cross-functional teams and responding to evolving market demands.
