Yehor Vasylchenko

IT Support professional with hands-on experience supporting Windows, macOS, and Linux environments in fast-paced operational settings.

Background in Full-Stack Web Development provides a strong understanding of software development processes and enables effective collaboration between technical teams and end users. Currently pursuing Microsoft Azure Fundamentals (AZ-900) to strengthen knowledge of cloud technologies and modern IT infrastructure. Strong background in diagnosing hardware, software, and network-related issues, maintaining operational continuity, and providing exceptional end-user assistance

Warehouse Associate - Crate & Barrel - Vancouver

(2024-09)

• Supported daily operations in a high-volume retail environment with IT-dependent workflows
• Managed and troubleshot enterprise RF scanners, Android-based inventory terminals, and internal POS hardware, ensuring uninterrupted daily operations
• Maintained high accuracy in system-driven processes under time-sensitive warehouse conditions
• Worked under time-sensitive conditions requiring strong attention to detail and structured procedures
• Collaborated with cross-functional teams to resolve operational and system-related issues efficiently

IT Technician Assistant - Trans Engineering LLC - Ukraine

(2020-06 - 2022-12)

• Provided Tier 1/2 end-user IT support across Windows and macOS environments
• Supported workstation setup, printer configuration, and peripheral installation
• Assisted with basic Windows Server-related tasks, including user access management, system troubleshooting, and monitoring scheduled server backups
• Provided Microsoft 365 support (email, accounts, connectivity issues)
• Troubleshot network issues including LAN connectivity, IP configuration, and VPN access
• Resolved end-user IT support tickets using Jira Service Management while consistently meeting internal SLA requirements
• Supported A/V equipment and office communication systems
• Assisted in maintaining system documentation and SOPs for internal IT processes
• Participated in troubleshooting and resolving recurring technical issues

Freelance / Independent Projects - Various Clients

(2023-03 - 2024-09)

• Developed responsive web applications using HTML5, CSS3, and JavaScript with cloud-based hosting and storage solutions
• Provided remote technical support for hardware/software issues
• Performed system setup and configuration for desktop environments
• Supported troubleshooting of web applications and basic performance issues
• Assisted non-technical users with software and system-related issues

Full-Stack Web Development Diploma - Full-Stack Web Development - Canadian College of Business and Technology (2027-05)

Degree - Telecommunication Systems Engineering - Kyiv National Technical University