Freelance Developer (Part-Time) • Self-Employed Vancouver, BC (2018 – Current)
- Worked with clients to understand their needs and requirements and provided customized solutions to meet their project objectives.
- Conducted code reviews in multiple programming languages (Java, C, C++, C#, Python) while also performing thorough testing and debugging to ensure high-quality deliverables.
SERVICE DESK ANALYST • CAPILANO UNIVERSITY North Vancouver, BC (2018 – 2021)
- Designed and developed critical JavaScript and JQuery code to facilitate the service management solution migration from JIRA to TeamDynamix (TDX).
- Provided comprehensive technical support and training to the University's userbase, addressing a wide range of issues such as Active Directory logins, GPO management, MDM support for MacOS and IOS Devices, as well as software compatibility and network troubleshooting.
- Leveraged CLI-Tools to enhance support efforts on a variety of devices, employing MS-DOS, PowerShell, and Bash.
- Managed the IT service desk, front service counters, telephones, and equipment booking system to ensure smooth processing of requests, incidents, and problems related to all IT Services.
- Utilized the official service management tool to create and manage new requests/incidents, while keeping records updated with new information and resolution status.
