Yiling Cai

Friendly and dependable university student with experience interacting with people from diverse backgrounds in a busy hospital environment. Skilled in customer service, communication, teamwork, and remaining professional when assisting individuals experiencing stress or emotional situations.

Student Radiological Technologist at North York General Hospital (2026-05 – 2026-06)

• Assisted patients throughout the imaging process while providing compassionate and respectful customer service.
• Communicated clearly with patients of all ages, including individuals experiencing pain, anxiety, frustration, or emotional distress.
• Helped maintain an organized patient flow within a fast-paced healthcare environment.
• Worked collaboratively with technologists, nurses, physicians, clerical staff, and other healthcare professionals.
• Adapted communication style to meet the needs of different patients and families.
• Demonstrated professionalism, patience, and empathy while handling sensitive situations.

Facilitated Study Group Leader (Volunteer) at University of Toronto Mississauga (2023-09 – 2024-04)

• Led weekly study sessions for university students.
• Encouraged participation and created a welcoming learning environment.
• Prepared lesson plans and coordinated with fellow facilitators.
• Developed leadership, communication, and conflict management skills.