Yitt Jiang

CompTIA A+ certified Computer Technician with 4+ years of experience in Windows deployment, hardware diagnostics, system configuration, and technical troubleshooting in high-volume technical environments. Experienced working with laptops, mini PCs, tablets, and Windows-based systems through OS installation, hardware upgrades, system validation, and troubleshooting. Currently pursuing Microsoft Azure Fundamentals (AZ-900) and seeking to build a career in IT Operations, Managed Services, and Cloud Technologies.

Computer Technician - Douglas Trading Inc.

(2024-10)

• Configured and deployed laptops & mini PCs through hardware upgrades (RAM/SSD), Windows installation, driver setup, and functional testing based on customer requirements.
• Maintained repair and testing records while ensuring systems met quality standards.

Repair Technician - ASUS Canada

(2023-10 - 2024-05)

• Diagnosed and repaired laptops, tablets, and Chromebooks in a high-volume warranty and RMA environment.
• Performed hardware replacement, Windows recovery, BIOS updates, and functional testing.
• Communicated repair status and maintained repair records throughout the service process.

Computer Repair Technician - Advanced Skytech Canada Ltd.

(2021-12 - 2023-10)

• Repaired laptop hardware, processed return units, and identified recurring hardware issues.
• Performed Windows deployment including OS installation, activation, driver configuration, and system testing.

M.Eng. - Electrical & Computer Engineering - Lakehead University