Yusra Khan

Dedicated retail and food service professional with over 7 years of experience in branch management, cake decoration, inventory control, and customer service. Proven ability to manage daily operations, supervise staff, and maintain high standards in fast-paced environments.

Branch Manager / Cake Decorator - Baskin Robbins

(2019-01 - 2024-12)

• Managed overall branch operations, ensuring efficiency and customer satisfaction
• Decorated custom ice cream cakes according to customer specifications and brand standards
• Supervised, trained, and scheduled staff members
• Managed inventory, ordering supplies, tracking stock, and reducing waste
• Handled cash management, daily sales reports, and opening/closing procedures
• Ensured compliance with health, safety, and cleanliness standards
• Addressed customer concerns and resolved issues professionally

Sales Associate - Dollarama

(2017-01 - 2019-12)

• Assisted customers with product selection and inquiries
• Operated cash register and processed transactions accurately
• Stocked shelves and maintained organized product displays
• Assisted with inventory replenishment and store cleanliness
• Supported team members to ensure smooth daily operations

Masters - Applied Arts - R.L.A.K Collage of home economics (2009-12)