Yusuf Hussein

• Collaborative , accountable, reliable, respectful, organized and detail-oriented
• Strong communicator, respectful of privacy and confidentiality.
• Understanding of safe food handling practices
• Empathy and compassion in working with those found in vulnerable situations.
• Maintained strong customer relations with existing retail customers
• Reconciled account receivable; managed business cash flow
• Demonstrated a wide variety of food and non-food products
• Helped customers locate and select merchandise
• Provided quality customer service to customers daily over the phone 
• Effectively dealt with customer complaints in a positive manner
• Verified customer information and updated accounts in company database 
• Provided customers with accurate information regarding their accounts
• Followed up on customers inquires- researching and providing information
• Solved customer/clients’ concerns or problems by providing solutions

• Over five years of experience in the Retail Industry
• Easily assumes responsibility; work with minimum supervision
• Builds rapport with customers and co-workers; promotes repeat business
• Highly motivated contributor, committed to seeing tasks through to completion
• Honest, responsible and bondable in all aspects of the retail industry
• Knowledgeable with computer applications: MS Office ( Excel, E-mail, Word)
• Fluent in English, Somali and Arabic

George Brown College, Advanced Diploma in Hearing Instrument Specialist

TICO Education Standard as travel counsellor May 3, 2023

Amadeus and Sabre GDS training, June 06, 2023 

Burnhamthorpe Adult Learning Centre, High School Diploma, 2018

Community Mobilization, Red Cross Society, Health Care and First Aid, Certificate, 2012