Zachary Matthews

Hi there!

My name is Zack and I am looking to use my technical skills to help out in as many ways as I can.

I hold a Bachelor of Science in Computer Science from the University of Victoria, where I developed a strong foundation in network security, software development, and business analysis. My coursework covered key areas such as encryption, firewalls, and secure protocols, which I later applied in a professional setting.

My professional experience includes

• Analyzing large datasets to identify and remediate inconsistencies.
• Utilizing business analysis tools such as SWOT and root cause analysis to enhance workflows.
• Conducting system reviews and provided recommendations for optimization.
• Collaborating with cross-functional teams to align business requirements with technical solutions.
• Providing strategic insights to senior management based on data analysis.

In addition to business analysis, I have hands-on experience with SharePoint development and Microsoft 365 administration, including:

• Customizing SharePoint sites and applications to improve user experience.
• Managing SharePoint Online environments, including permissions and governance.
• Utilizing Power Automate and Power Apps to streamline business processes.

With a strong analytical mindset and technical expertise, I am eager to contribute to innovative projects that drive business efficiency and digital transformation. Currently, I am seeking opportunities in IT support, business analysis, or software development, where I can apply my skills and continue to grow professionally.

I worked as a Junior Business Analyst with the BC Government – Information Service Division, where I:

• Analyzed large datasets to identify inconsistencies and improve data integrity.
• Conducted system reviews and recommended workflow optimizations.
• Utilized business analysis tools such as SWOT analysis and root cause analysis to enhance efficiency.
• Collaborated with cross-functional teams to align business and technical solutions.

Additionally, I have hands-on SharePoint and Microsoft 365 experience, including:

• Customizing SharePoint sites and applications to enhance usability.
• Managing SharePoint Online environments, including permissions and governance.
• Using Power Automate and Power Apps to streamline business processes.

Beyond my technical expertise, I have strong customer service and communication skills from working in bartending and hospitality. In fast-paced environments, I have:

• Delivered exceptional customer experiences, handling diverse personalities with professionalism.
• Managed high-pressure situations, balancing multiple responsibilities while maintaining efficiency.
• Developed strong problem-solving skills, quickly adapting to challenges and ensuring customer satisfaction.

I have a Bachelor of Science in Computer Science from the University of Victoria, where I gained a strong foundation in networking, security, software development, and data analysis.

During my studies, I took a course on networks and security, covering encryption, firewalls, and secure protocols, which I later applied in a professional setting at the BC Government – Information Service Division.

Additionally, I have experience with SharePoint and Microsoft 365 development, gained through hands-on work in business analysis and IT environments. My education, combined with practical experience, has equipped me with technical problem-solving, data management, and business process optimization skills.