Zandile Tyolo

Detail-oriented administrative and dental reception professional with 8+ years of experience in patient coordination, office administration, and customer service. Proven ability to manage busy front desks, handle insurance processing, and maintain accurate records. Strong communication skills with a focus on patient satisfaction and efficient clinic operations.

Receptionist (Maternity Coverage) - Edgemont Dental Clinic

(2024-01 - 2026-12)

• Managed multiline phone systems, greeting and checking in patients efficiently
• Coordinated schedules for multiple dentists and optimized patient flow
• Processed payments, insurance claims, and issued invoices accurately
• Handled accounts receivable and maintained financial records

Dental Receptionist - Smilezone Dental

(2018-01 - 2023-12)

• Scheduled appointments using dental software systems
• Verified insurance coverage and processed patient payments
• Maintained and updated patient records
• Handled patient communications and front desk operations

Receptionist - Adam Dental Clinic

(2015-01 - 2017-12)

• Managed front desk operations including calls and patient check-ins
• Scheduled appointments and maintained dentist calendars
• Processed payments and insurance claims

Customer Service Representative - Trevor's Independent Grocer

(2013-01 - 2015-12)

• Resolved customer complaints and ensured high service standards
• Supervised cashiers and ensured adequate floor coverage
• Trained and mentored new staff members

Document Controller (Cut 8 Project) - Debswana Diamond Mines Inc.

(2009-01 - 2011-12)

• Verified accuracy of construction and design documents
• Conducted audits to ensure compliance with document control procedures
• Maintained updated document revisions for construction use

Office Administrator - Vision Geophysics

(2009-01 - 2009-11)

• Managed budgets, cash flow, accounts payable/receivable, and payroll
• Supervised administrative staff and coordinated schedules

Customer Service Consultant - Stanbic Bank

(2006-01 - 2008-12)

• Assisted customers with banking inquiries and services
• Resolved customer issues and ensured satisfaction
• Processed payroll instructions and managed transaction fees

Diploma - Business Administration - McMaster University (2015-01 - 2019-12)

Certificate - Practical Human Resources Management - Realic Educational Services (2006-01 - 2007-12)