Zandra Yvette Guadez
Supervisor
Talent
AirdrieMember since October 1, 2026
Customer Service Excellence & Passenger CareSafety Awareness & Emergency PreparednessConflict Resolution & Problem SolvingTeam Leadership & CollaborationMultitasking in Fast-Paced Environments
·
Hire this person
Send a job offer directly to this candidate
Customer Service Excellence & Passenger CareSafety Awareness & Emergency PreparednessConflict Resolution & Problem SolvingTeam Leadership & CollaborationMultitasking in Fast-Paced Environments
About
Customer-focused and safety-conscious hospitality professional with 3+ years of experience in high-volume environments. Proven leadership as a supervisor with strong communication, adaptability, and ability to remain calm under pressure. Committed to delivering exceptional passenger experiences aligned with airline safety and service standards.
Experience
Supervisor - Tim Hortons
(2024-01)
- Supervise daily operations in a high-volume environment
- Resolve customer concerns with professionalism and empathy
- Train and mentor team members
- Ensure compliance with safety and quality standards
- Manage scheduling, inventory, and cash handling
Counter Staff - Tim Hortons
(2022-02 - 2023-12)
- Delivered fast and friendly customer service
- Handled POS transactions accurately
- Prepared food and beverages efficiently
- Maintained cleanliness and food safety standards
Cook - Ceeps and Barneys
(2022-03 - 2022-05)
- Prepared meals under time pressure
- Maintained organized and sanitary kitchen
- Assisted in inventory and prep work
Technical Support Representative - Teleperformance
(2021-09 - 2022-01)
- Provided technical support via phone/chat
- Communicated solutions clearly and effectively
- Ensured high customer satisfaction
Education
Bachelor of Science - International Hospitality Management; Specialization: Culinary Arts & Kitchen Operations
Skills
Supervisor
