Zinniaa D Nandi

Client Servicing and Back Office Operations vast experience in supporting client accounts, ensuring seamless service delivery, and managing end-to-end operational processes. Strong track record in coordinating between clients, internal teams, and vendors to deliver efficient, high-quality outcomes. Skilled in handling backend operations, process optimization, documentation, and client communication in fast-paced environments.

Head of People & Resources at Owbro Solutions Pvt. Ltd. (2023-04 – 2026-03)

Managed client servicing operations, ensuring timely execution of recruitment and HR deliverables.

• Managed client servicing operations, ensuring timely execution of recruitment and HR deliverables.
• Acted as key coordination point between clients, candidates, and internal teams.
• Oversaw backend recruitment processes including documentation, tracking, and reporting.
• Maintained CRM systems and ensured accurate data management for client requirements.
• Handled billing coordination, vendor interactions, and administrative workflows.
• Resolved client issues and ensured smooth service delivery.

Client Relationship Manager at NextLeap Advisory (2019-08 – 2023-03)

Managed day-to-day client servicing and backend recruitment operations.

• Managed day-to-day client servicing and backend recruitment operations.
• Coordinated hiring processes including sourcing support, scheduling, and documentation.
• Maintained MIS reports, dashboards, and client updates.
• Ensured smooth onboarding processes and documentation compliance.
• Acted as liaison between clients and internal delivery teams.

Operations Executive at Experitest (2018-08 – 2019-08)

Managed back-office operations for global travel and administrative services.

• Managed back-office operations for global travel and administrative services.
• Coordinated with international vendors, handling documentation, bookings, and expense tracking.
• Ensured process compliance and smooth operational support across teams.

Office Manager at Commune Marketing & Events Pvt. Ltd. (2017-12 – 2018-08)

Managed office operations, vendor coordination, and administrative processes.

• Managed office operations, vendor coordination, and administrative processes.
• Handled backend HR coordination including recruitment support and payroll inputs.
• Maintained documentation, contracts, and compliance records.
• Supported execution of client projects through operational coordination.

Operations Manager at New World Paints Pvt. Ltd. (2016-05 – 2017-12)

Oversaw back office functions including procurement, vendor payments, and documentation.

• Oversaw back office functions including procurement, vendor payments, and documentation.
• Coordinated with multiple departments to ensure smooth operational workflows.
• Maintained financial records, reconciliations, and reporting support.

Manager – Operations & Administration at Experitest India Pvt. Ltd. (2014-12 – 2016-04)

Set up office operations and managed backend administrative systems.

• Set up office operations and managed backend administrative systems.
• Coordinated vendors, documentation, and internal processes.

Head – HR & Administration at New GPC India Pvt. Ltd. (2014-04 – 2014-12)

Managed compliance, documentation, and administrative coordination during expansion.

• Managed compliance, documentation, and administrative coordination during expansion.

Head – HR & Administration at Commune Marketing & Events Pvt. Ltd. (2010-05 – 2014-04)

Handled back office management including payroll coordination, vendor contracts, and documentation.

• Handled back office management including payroll coordination, vendor contracts, and documentation.
• Supported large-scale operations and client project execution.

Office Manager at Turboxx (2007-01 – 2010-12)

Supported client interactions, event coordination, and administrative processes.

• Supported client interactions, event coordination, and administrative processes.
• Built strong foundation in communication, coordination, and service support roles.

Assistant Manager – PR & Administration at Paharpur Business Center (2005-01 – 2007-12)

Supported client interactions, event coordination, and administrative processes.

• Supported client interactions, event coordination, and administrative processes.
• Built strong foundation in communication, coordination, and service support roles.

Marketing & Communication Manager at The Metropolitan Hotel Nikko (2004-01 – 2005-12)

Supported client interactions, event coordination, and administrative processes.

• Supported client interactions, event coordination, and administrative processes.
• Built strong foundation in communication, coordination, and service support roles.

Assistant Manager – Public Relations at The Park Hotel (2002-01 – 2004-12)

Supported client interactions, event coordination, and administrative processes.

• Supported client interactions, event coordination, and administrative processes.
• Built strong foundation in communication, coordination, and service support roles.

PG Diploma – IMSIT (YMCA), Delhi

Bachelor of Commerce in Commerce – Delhi University