Zoe Ortega

• Methodical, professional, and reliable, with excellent analytical abilities.
• Excellent sales skills for skincare and cosmetics products.
• Over twenty years of experience in customer service, with proven problem-solving skills.
• Proficient in office tools: Windows (Excel, Word, PowerPoint, Outlook Express, Internet Explorer).
• Ability in writing and word processing; typing speed: 70/wpm
• Spoken & Written Languages: English, French & Spanish

• Sales and Beauty Consultant for cosmetics and skincare products providing after-sales service.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Promote and sell e-commerce services with careful attention and efficiency.
• Resolve technical problems, manage complaints, and successfully contribute to customer retention.
• Helped large volume of customers every day with positive attitude.
• Communicated with clients regarding account services, statements, and account balances.
• Sales & Collection calls

VENTE CONSEIL, EMICA - MONTREAL